Administrator/Business Management Resume

Candidate Pitch:

Proven Business Administrator | Helping Companies Translate Their Business Goals to Reality Organizational and new business development, strategies, and consulting professional with more than ten years of knowledge. Proven ability to manage shifting priorities, relationship-building, and the ability to gain trust and buy-in from the public and leadership. Diverse industry experience including Congressional and U.S. Presidential Elections, music/entertainment industry, and Federal and County Governments. Powerful and comprehensive operational experience, including project management, organizational development, and quality control. 12/2021 – PRESENT Scheduler/Administrative Assistant / Volunteers of America/Hope Center, Greenbelt, MD  Heavy calendar management for 5-8 Behavioral Health Professionals, 3-5 doctors, and a plentiful number of patients of over 100.  Overseeing confidential patient information based on HIPPA guidelines.  Schedule patient appointments with other providers and specialty services.  Flexible when responding to the unknown with little to no guidance, taking initiative. 6/2021 – 12/2021 Financial Processor (Contract) / Vanguard, 100emote  Responded to questions and provided information while meeting or exceeding customer expectations.  Identified root cause of inquiries by asking probing questions to determine best solutions.  A standout on a team of 10 processors in a completely remote working environment, earning a consistent average performance rating of 95  Prioritize multiple projects and ability to close the loop on pending decisions. 3/2021 – 12/2021 Community Worker (Contract) / Community Action Council of Howard County, Columbia, MD Rapid Response Department  Supported clients through the energy and housing assistance application process.  Processed and awarded housing and energy assistance from the over $2.5 million US Treasury Emergency rental grant.  Sense of ownership - treated projects as my own and took full accountability at every stage of the process.  Provided genuine customer center servicing. AA – Public Relations/Journalism / Prince George’s Community College, Largo, MD BS – Business Administration /Marketing / Kaplan University School of Business, Remote American Sign Language Prince George’s Community College, Largo, MD and Oklahoma School for the Deaf, Remote  Information & Knowledge Management  Process Improvements  Human Capital Management/Supervisory  Copy Writing/Sales Letters/ Blog Writer  Market Research  Complex Problem Solver  Ability to see around corners  Time Management/Adaptability  Conflict & Crisis Management  Executive Office/Program Management  Client & Public Relations  Calendar Management/Scheduling  Request for Proposal/RFP & RFQ  Project Lifecycle Management Technology Microsoft Office Suite - Excel, PowerPoint, Word │ Outlook │ Constant Contact │ Evernote, Slack, Telegram │Social Media (Facebook, LinkedIn, Twitter, Instagram) │ Trello │ Google Meet, Zoom, Teams │ Tele-Work Capabilities │ Google docs │ SharePoint │ One Note Credible (EHR System) │ Business Process Modeling │ Financial Analysis │ Canva Professional Summary: • Organizational and new business development, strategies, and consulting professional with more than ten years of knowledge. • Worked closely in collaboration with other departments (Assisted Living, Real Estate Development, Asset Management, and Accounting and Administrative Services) and assisted with planning and managing organization-wide needs. • Heavy calendar management for 5-8 Behavioral Health Professionals, 3-5 doctors, and a plentiful number of patients of over 100. • Provide direct administrative support. • Managed Executive's calendars including vacation, time-off, and long-range calendars. • Managed executive office workflows to drive business efficiencies. • Managed executive’s itinerary and appointments and streamlined scheduling procedures. • Ensured timely return of important documentation. • Meeting coordination scheduled special events (on-site and off-site); received and routed all incoming calls to the appropriate department or attorney; drafted, reviewed, and finalized legal documents, create correspondence, letters, memoranda, and reports. • Proven ability to manage shifting priorities, relationship-building, and the ability to gain trust and buy-in from the public and leadership. • Diverse industry experience including Congressional and U.S. Presidential Elections, music/entertainment industry, and Federal and County Governments. • Powerful and comprehensive operational experience, including project management, organizational development, and quality control. Professional Skills: • Information & Knowledge Management • Process Improvements • Human Capital Management/Supervisory • Copywriting (Sales Letters) / Blog Post • Market Research • Evernote • Slack • Complex Problem Solver • Health • SharePoint • One Note Credible (EHR System) • Business Process Modeling • Financial Analysis • Microsoft Office Suite • Meeting Coordination • Travel Planning • Healthcare • Ability to see around corners. • Time Management/Adaptability • Conflict & Crisis Management • Executive Office/Program Management • Client & Public Relations • Calendar Management/Scheduling • Patient Intake • Project Lifecycle Management