Director; Vice President of Operations Resume

Candidate Pitch:

Forward-thinking and highly accomplished professional, offering extensive experience in operations management; complemented with track record of success in identifying and addressing areas for improvement that boosted efficiency and productivity. Expert at spearheading efforts and large-scale projects focused on streamlining operations, reducing costs, expediting turnaround time, and meeting client expectations, while driving operational excellence. Adept at executing strategic plans and initiatives to define new business opportunities, deliver high-quality and cost-effective services, simplify workflow, and fulfill ever-changing business needs and requirements. Hands-on and natural leader, skilled at building, leading, and motivating dynamic teams. Armed with outstanding communication and interpersonal aptitudes; able to establish and maintain constructive relationships while facilitating collaborative work with all levels of individuals across the organization toward company growth. Proficient with Microsoft Office applications. Optum | Eden Prairie, MN Senior Director of Operations, Medical Claims Review Jan 2022–Present • Hold responsibility in overseeing both local and global operations across various levels of clinical staff and roles. • Perform various duties including managing daily operations, internal and external leadership, and profit and loss (P&L); fulfilling operational performance level agreement; and attaining selling, general and administrative (SG&A) cost goals. Notable Accomplishments:  Drove efforts in achieving nearly $250M in fully insured and self-insured financial savings for United Healthcare clients through medical claim reviews.  Executed operational performance metrics that increased productivity by 10%.  Reduced manual claim assignments through implementation of an inventory system, thus improving VPH and utilization. Senior Director, Subrogation Operations | Eden Prairie, MN Jan 2015– Dec 2021 • Rendered guidance and direction to a staff of 400 on- and offshore employees in providing operational and transactional assistance focused on maximizing negotiator recovery opportunities by optimizing member communications; boosting technological efficiency and capabilities; and guaranteeing timely and accurate intake, case investigations, and call support. • Took charge of case management systems and provided assistance to business analysts toward the fulfillment of operational and technological requirements. Notable Accomplishments:  Deployed performance metrics and inventory tracking, which enhanced staff productivity and forecasting.  Managed the outsourcing of return mail and internal print communications, which reduced print and postage costs by 25% and shortened processing times by 50%.  Streamlined and automated processes that expedited transaction turnaround time by 66% United Healthcare/Optum | Golden Valley, MN Senior Director, Print and Fulfillment Operations Apr 2009– Dec 2014 • Oversaw the execution of strategy and vision to drive on-time and accurate delivery of materials, enabling members to get the maximum benefit from their interactions with OptumHealth. • Initiated effort to achieve operational excellence throughout the fulfillment life cycle. • Formulated cutting-edge operational solutions while managing process, technology, quality, and people/change components to provide cost-effective fulfillment services. • Worked with the Marketing and Design teams to provide both digital and print opportunities in line with client expectations through the implementation of marketing campaigns. Notable Accomplishments:  Drove the consolidation of print vendors and contractual pricing for print programs leading to improvement in turnaround time and quality, while minimizing print spend.  Led the creation and deployment of a fulfillment ordering system that gave access to over 2,000 nurses to order materials for clients and centralized requests from seven separate systems into one.  Launched a regionalized print and fulfillment program that improved speed to market and generated $2.2M annual savings in freight, obsolete inventory, and carrying costs.  Directed the establishment of a centralized Print and Fulfillment Team within Optum, which resulted in a cost reduction of over $2M annually through elimination of redundant functional activities. Zomax | Brooklyn Park, MN Site Director Apr 2004 - Mar 2009 • Functioned as Site Director for a $25M facility for procurement, assembly, packaging, and fulfillment. • Oversaw all site operations at a 150,000 sq. ft. facility in the areas of customer planning and support, quality, materials management, assembly, fulfillment, and human resources. • Held accountability in smooth execution of client assembly and fulfillment orders while upholding an extremely effective cost structure. Notable Accomplishments:  Established and carried out a project plan that saved $100K by combining more than $1M worth of assembly and packaging equipment in a single location.  Successfully led the strategic planning and implementation of the H&R Block tax product launch in 2007 and 2008 while managing the procurement of all print materials and distributed over 1 million units in less than two weeks with zero reported quality defects and 100% on time shipments.  Improved sourcing and pricing negotiations resulted in a $75,000 reduction in packaging and fulfillment supply expenses in one year. ________________________________________ EARLIER CAREER ________________________________________ MTI Distributing Inc. | Brooklyn Center, MN Distribution Manager May 2000– Mar 2004 Trimpac Inc. | Sauk Rapids, MN Operations Manager Sep 1996– Apr 2000 United States Air Force | Phoenix, AZ Inventory Management Specialist Oct 1989– Apr 1996 Bachelor of Science in Operations Management, May 1998 St. Cloud State University | St. Cloud, MN Change Management Forecasting Operations Management Metrics Inventory Management Fulfillment Materials Management Ordering Procurement Vendor Management Supply Chain Boosting Microsoft Office