Administrator / Data Entry Operator Resume

Candidate Pitch:

Flexible Office Administrator with 5 years of experience and diverse background fulfilling needs such as customer service, sales, data entry, farm operations, procurement, document control and HR coordination, 7 years in the field of customer service and 1 year in sales and marketing. Willing to learn and explore new industry for professional development and to better address staff and management needs. WORK HISTORY CUSTOMER SERVICE ADMINISTRATOR July 18, 2022 – January 26, 2023 Al Kaas Flowers Trading LLC, Khorfakkan, Sharjah, UAE  Liaised with customers, addressed enquiries, handled meeting requests and answered billing questions to provide outstanding customer care.  Managed client correspondence, order tracking and data communications.  Monitored and controlled office inventory, ensuring adequate supply levels, timely product ordering and efficient management of company resources.  Administered physical and digital filing systems, keeping records well-organized and easily retrievable for team members.  Served as main point of contact for outside vendors, connecting with relevant personnel or department.  Operated and maintained various office machineries such as POS, printers, fax machines and photocopiers to keep office running smoothly.  Completed daily billing, collections and reporting duties and oversaw day-to-day office operations such as organizing correspondence, managing incoming calls and creating business records.  Managed CRM system (ODOO) to maintain prompt customer response rates and consistent communications.  Liaised directly with customers to meet needs and maintain satisfaction.  Managed client communications by answering phones and corresponding through chat & email. Maintained impeccable office organization to support efficiency, professionalism and performance objectives ADMINISTRATOR June 24, 2021 – December 30, 2021 Pure Harvest Smart Farms Management, Al Ain, Abu Dhabi, UAE  Directly reports to Financial Controller, Operations Manager and Supply Chain Manager  In charge of daily and monthly reporting and securing availability of Petty Cash for Human Resource and Operational requirements.  Assigned to daily bill invoices from suppliers for payments.  Handled the creation and processing including tracking of all documents related to operations – Quotations, Purchase requests and orders, Invoices, Petty Cash and Delivery Notes.  In charge of processing of purchase requests for all departments, follow-up on approvals and forwarding approved POs to Suppliers for delivery.  Ensures daily and monthly recording, tracking, issuance and monitoring of Inventory items and materials in Oracle Netsuite system.  Checks and verify Harvest, Production, Inventory, Product Quality and Site Utilities’ records.  Document control of Contracts, Invoices and Quotation between Suppliers  Managing email correspondence and handling internal communication between Departments.  Ensures the availability of Office and Operations stocks by purchasing in the market and suppliers. ADMINISTRATOR AIS (Agriculture Information System) April 01, 2019 – June 17, 2021 Elite Agro UAE LLC , Al Ain, Abu Dhabi, UAE  Directly reporting to Farm Manager and Agronomists.  Coordinator for Human Resource department.  Point of contact / Liaison for employees concerns related to human resources.  Coordinating with Human Resource department in terms of employee records, attendance, payroll and overtime, salary inquiry, leave requests, transportation and accommodation and other HR related concerns through Oracle system.  In charge of maintaining records and correspondence from the Operations using Sage Management System.  Tasked to monitor Daily / Monthly / Quarterly stocks – Movement, Quality, Quantity, FIFO, Sanitary and Labelling.  Creating purchase requests and monitoring purchase orders until completion of delivery.  Document Control of Contracts, Invoices and Quotation between Suppliers  Tracking and Processing all documents related to operations – Invoices, Petty Cash, Delivery Notes, Material Issue Voucher, Purchase orders and Quotations.  Managing email correspondence and handling internal communication between departments – Human Resource, Finance, Procurement, Logistics, Warehouse and Asset Management.  Ensures the availability of Office and Operations stocks by purchasing in the market. Data Entry Operator December 04, 2017 – April 01, 2019  Controlled electronic customer records, encompassing data entry and administrative functions related to billing and Accounts Receivable (AR).  In charge in data collection and management of HR related administrative tasks such as timesheets and payroll, operations’ material usage and other data necessary for the office and operations to function.  Assisting Senior Managers with secretarial needs and other administrative tasks. CUSTOMER SOLUTIONS OFFICER May 17, 2015 – June 30, 2017 Citi (Citigroup Business Process Solutions), Manila, Philippines  Handled clients' banking needs and inquiries regarding account status, balance inquiries, disputes, and other bank-related concerns – North America Clients.  Assisted clients' inquiries for Credit cards and Loans.  Participated in the management of service quality to ensure high-quality customer satisfaction in all aspects of retail branch banking processes & procedures. ASSISTANT MANAGER (INTERN) April 08, 2014 – May 15, 2015 EXL Service Philippines, Inc., Manila, Philippines  Provided team leadership to the operations team – product knowledge, investigation, customer service experience.  Coaches on CSAT, Quality, Productivity, Performance, and Evaluation.  Provided team leadership to the operations team – product knowledge, investigation, customer service experience.  Ensured all work completed is compliant with relevant statutory code and policy requirements.  Prepared daily, weekly and monthly reports of employees' performance and attendance.  Prepare and set client's appointments and generate reports for client's sales through outbound calls.  Assists in payroll reports, generates ticket numbers for technical teams, discusses to employees of any company news and updates.  Works closely with Human Resources in the areas of staffing, performance management and workplace policies and procedures. SUBJECT MATTER EXPERT April 05, 2014 - April 08, 2014  Worked with the supporting team to comply with performance on Quality, Process Updates, and CE/CSAT parameters.  Monitor evaluated calls of the team to improve scores on Quality and CE/CSAT.  Ensured coverage to assist associates with operational issues and address concerns to the Manager on duty. SENIOR CUSTOMER SERVICE ASSOCIATE November 07, 2011 – April 05, 2014  Handled Inbound calls for Emergency Roadside Services for three (3) US based Motor Clubs and Motor Club members.  Maximized customer retention using exceptional communication, persuasion and relationship-building skills. CUSTOMER SERVICE ASSOCIATE March 2010 – June 2011 STARTEK Philippines, Manila, Philippines  Handled postpaid telesales and customer service for a US based telecommunications company.  Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships. BUSINESS DEVELOPMENT OFFICER September 2009 – January 2010 Digitel Mobile Inc, Manila , Philippines  Handled Post Paid Corporate Accounts for the whole Bulacan and Nueva Ecija Area and on-site sales events and after sales customer/client services. CUSTOMER SERVICE REPRESENTATIVE June 2008 – May 2009 TeleTech Philippines, Pampanga, Philippines  Handled postpaid telesales and customer service for a US based telecommunications company.  Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.  Maximized customer satisfaction by resolving service issues promptly. ACCOUNT DEVELOPER September 2007 – March 2008 Coca-Cola Beverages Philippines, Pampanga, Philippines  Handled Sales & Market Research for 555 small and medium F&B businesses. EDUCATION Bachelor of Science in Food Technology Major in Bakery Technology Philippine Women's University Manila, Philippines April 2006 Basic Arabic Language Certificate Filipino Institute Al Ain Campus, Abu Dhabi, UAE April 2019 – September 2019 Medical Coding Certificate Maharlika Academy Al Ain Campus, Abu Dhabi, UAE October 2021 – March 2022 SKILLS & KNOWLEDGES  General office administration  Microsoft Office expertise  ERP management system  Office supply management  Social media knowledge  Filing experience  Farm Operations  Report analysis  Travel administration  Strategic decision-making  Motivational leadership style  Office management software  Staff management  Documentation and control  Data entry  Sales reporting  Complaint resolution  Data management  File and data retrieval systems  Report writing  Human resources best practices  Policy and procedure modification LANGUAGES  Filipino – Native Language  English – Second Language  Arabic – Basic Knowledge  Hindi – Basic Knowledge Available upon request