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Administrator / Data Entry Operator Resume
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| Desired Industry: Management |
SpiderID: 83987 |
| Desired Job Location: Oshawa, Ontario |
Date Posted: 3/23/2023 |
| Type of Position: Full-Time Permanent |
Availability Date: Anytime |
| Desired Wage: 65000 |
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U.S. Work Authorization: No |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, More Than 75% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Yes |
Objective:
Flexible Office Administrator with 5 years of experience and diverse background fulfilling needs such as
customer service, sales, data entry, farm operations, procurement, document control and HR coordination, 7
years in the field of customer service and 1 year in sales and marketing. Willing to learn and explore new
industry for professional development and to better address staff and management needs.
Experience:
WORK HISTORY
CUSTOMER SERVICE ADMINISTRATOR July 18, 2022 January 26, 2023
Al Kaas Flowers Trading LLC, Khorfakkan, Sharjah, UAE
Liaised with customers, addressed enquiries, handled meeting requests and answered billing questions to
provide outstanding customer care.
Managed client correspondence, order tracking and data communications.
Monitored and controlled office inventory, ensuring adequate supply levels, timely product ordering and
efficient management of company resources.
Administered physical and digital filing systems, keeping records well-organized and easily retrievable for
team members.
Served as main point of contact for outside vendors, connecting with relevant personnel or department.
Operated and maintained various office machineries such as POS, printers, fax machines and photocopiers to
keep office running smoothly.
Completed daily billing, collections and reporting duties and oversaw day-to-day office operations such as
organizing correspondence, managing incoming calls and creating business records.
Managed CRM system (ODOO) to maintain prompt customer response rates and consistent communications.
Liaised directly with customers to meet needs and maintain satisfaction.
Managed client communications by answering phones and corresponding through chat & email.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives
ADMINISTRATOR June 24, 2021 December 30, 2021
Pure Harvest Smart Farms Management, Al Ain, Abu Dhabi, UAE
Directly reports to Financial Controller, Operations Manager and Supply Chain Manager
In charge of daily and monthly reporting and securing availability of Petty Cash for Human Resource and
Operational requirements.
Assigned to daily bill invoices from suppliers for payments.
Handled the creation and processing including tracking of all documents related to operations Quotations,
Purchase requests and orders, Invoices, Petty Cash and Delivery Notes.
In charge of processing of purchase requests for all departments, follow-up on approvals and forwarding
approved POs to Suppliers for delivery.
Ensures daily and monthly recording, tracking, issuance and monitoring of Inventory items and materials in
Oracle Netsuite system.
Checks and verify Harvest, Production, Inventory, Product Quality and Site Utilities records.
Document control of Contracts, Invoices and Quotation between Suppliers
Managing email correspondence and handling internal communication between Departments.
Ensures the availability of Office and Operations stocks by purchasing in the market and suppliers.
ADMINISTRATOR AIS (Agriculture Information System) April 01, 2019 June 17, 2021
Elite Agro UAE LLC , Al Ain, Abu Dhabi, UAE
Directly reporting to Farm Manager and Agronomists.
Coordinator for Human Resource department.
Point of contact / Liaison for employees concerns related to human resources.
Coordinating with Human Resource department in terms of employee records, attendance, payroll and
overtime, salary inquiry, leave requests, transportation and accommodation and other HR related concerns
through Oracle system.
In charge of maintaining records and correspondence from the Operations using Sage Management System.
Tasked to monitor Daily / Monthly / Quarterly stocks Movement, Quality, Quantity, FIFO, Sanitary and
Labelling.
Creating purchase requests and monitoring purchase orders until completion of delivery.
Document Control of Contracts, Invoices and Quotation between Suppliers
Tracking and Processing all documents related to operations Invoices, Petty Cash, Delivery Notes, Material
Issue Voucher, Purchase orders and Quotations.
Managing email correspondence and handling internal communication between departments Human
Resource, Finance, Procurement, Logistics, Warehouse and Asset Management.
Ensures the availability of Office and Operations stocks by purchasing in the market.
Data Entry Operator December 04, 2017 April 01, 2019
Controlled electronic customer records, encompassing data entry and administrative functions related to
billing and Accounts Receivable (AR).
In charge in data collection and management of HR related administrative tasks such as timesheets and
payroll, operations material usage and other data necessary for the office and operations to function.
Assisting Senior Managers with secretarial needs and other administrative tasks.
CUSTOMER SOLUTIONS OFFICER May 17, 2015 June 30, 2017
Citi (Citigroup Business Process Solutions), Manila, Philippines
Handled clients' banking needs and inquiries regarding account status, balance inquiries, disputes, and other
bank-related concerns North America Clients.
Assisted clients' inquiries for Credit cards and Loans.
Participated in the management of service quality to ensure high-quality customer satisfaction in all aspects
of retail branch banking processes & procedures.
ASSISTANT MANAGER (INTERN) April 08, 2014 May 15, 2015
EXL Service Philippines, Inc., Manila, Philippines
Provided team leadership to the operations team product knowledge, investigation, customer service
experience.
Coaches on CSAT, Quality, Productivity, Performance, and Evaluation.
Provided team leadership to the operations team product knowledge, investigation, customer service
experience.
Ensured all work completed is compliant with relevant statutory code and policy requirements.
Prepared daily, weekly and monthly reports of employees' performance and attendance.
Prepare and set client's appointments and generate reports for client's sales through outbound calls.
Assists in payroll reports, generates ticket numbers for technical teams, discusses to employees of any
company news and updates.
Works closely with Human Resources in the areas of staffing, performance management and workplace
policies and procedures.
SUBJECT MATTER EXPERT April 05, 2014 - April 08, 2014
Worked with the supporting team to comply with performance on Quality, Process Updates, and CE/CSAT
parameters.
Monitor evaluated calls of the team to improve scores on Quality and CE/CSAT.
Ensured coverage to assist associates with operational issues and address concerns to the Manager on duty.
SENIOR CUSTOMER SERVICE ASSOCIATE November 07, 2011 April 05, 2014
Handled Inbound calls for Emergency Roadside Services for three (3) US based Motor Clubs and Motor Club
members.
Maximized customer retention using exceptional communication, persuasion and relationship-building skills.
CUSTOMER SERVICE ASSOCIATE March 2010 June 2011
STARTEK Philippines, Manila, Philippines
Handled postpaid telesales and customer service for a US based telecommunications company.
Provided excellent customer support and guidance while dealing with complex complaints, offering an
empathetic approach to maintain loyal customer relationships.
BUSINESS DEVELOPMENT OFFICER September 2009 January 2010
Digitel Mobile Inc, Manila , Philippines
Handled Post Paid Corporate Accounts for the whole Bulacan and Nueva Ecija Area and on-site sales events
and after sales customer/client services.
CUSTOMER SERVICE REPRESENTATIVE June 2008 May 2009
TeleTech Philippines, Pampanga, Philippines
Handled postpaid telesales and customer service for a US based telecommunications company.
Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and
requirements.
Maximized customer satisfaction by resolving service issues promptly.
ACCOUNT DEVELOPER September 2007 March 2008
Coca-Cola Beverages Philippines, Pampanga, Philippines
Handled Sales & Market Research for 555 small and medium F&B businesses.
Education:
EDUCATION
Bachelor of Science in Food Technology
Major in Bakery Technology
Philippine Women's University
Manila, Philippines
April 2006
Basic Arabic Language Certificate
Filipino Institute
Al Ain Campus, Abu Dhabi, UAE
April 2019 September 2019
Medical Coding Certificate
Maharlika Academy
Al Ain Campus, Abu Dhabi, UAE
October 2021 March 2022
Skills:
SKILLS & KNOWLEDGES
General office administration
Microsoft Office expertise
ERP management system
Office supply management
Social media knowledge
Filing experience
Farm Operations
Report analysis
Travel administration
Strategic decision-making
Motivational leadership style
Office management software
Staff management
Documentation and control
Data entry
Sales reporting
Complaint resolution
Data management
File and data retrieval systems
Report writing
Human resources best practices
Policy and procedure modification
Additional Information:
LANGUAGES
Filipino Native Language
English Second Language
Arabic Basic Knowledge
Hindi Basic Knowledge
Reference:
Available upon request.
Candidate Contact Information:
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