Patient Clinical Support Analyst Resume

Candidate Pitch:

Dynamic Patient Support Professional with 7+ years of organizational experience and a Bachelor of Science in Health. Seeking an entry level health care position to utilize my degree with my customer service skills. Highly collaborative with a focus on promoting positive company culture while enforcing all policies and procedures. Accomplished in completing time-sensitive assignments within deadlines, especially under pressure. Skilled in records management, regulation compliance and systematic problem-solving. Exemplary, empathetic communicator and eager for growth and development opportunities to directly impact the well-being of patients and families. Memorial Hermann- Rockets Orthopedic Hospital | Houston, TX Security Officer II | January 2018 - Present Safeguard company assets and property from theft and criminal mischief, patrolling assigned areas and intervening in security disturbances. Promotes good public and staff relations with calm and courteous leadership. ▪ Promoted from Security Officer I after receiving peer recognition and positive reviews from supervisors. ▪ Investigates thefts, accidents and improper conduct acting as a liaison with local and state police when required. ▪ Prepares concise, well-written reports on occurrences, accidents, incidents, surveillance, and suspicious activities, maintaining accurate and complete records while protecting patient confidentiality. ▪ Monitors and operates security camera systems, watching for irregularities such as security breaches, unauthorized persons, facility safety hazards and emergency situations. ▪ Provides specialized services during disasters in accordance with community and facility emergency plans, communicating with appropriate personnel to offer life-safety services. Memorial Hermann- Texas Medical Center | Houston, TX Security Officer I | December 2016 - January 2018 Optimized security at large public hospital campus, managed loss prevention, resolved conflicts and led site investigations. Created a safe and secure environment for staff and visitors, served as a subject-matter expert in non￾violent confrontation techniques. Proactively responded to situations requiring understanding and guidance, including personal security, hospital policy enforcement and patient guidance. ▪ Secured premises by monitoring surveillance equipment, inspected buildings and managed access points while earning a reputation of reliability and trust. ▪ Communicated with visitors who violated hospital policies, educated them on security requirements, resolved incidents and critical situations calmly and tactfully de-escalated situations without physical intervention. ▪ Monitored turnstile locations, observed entry, and exit access, maintained professional and customer-centric composure in challenging situations. University of Houston | Houston, TX Academic Mentor Intern | August 2019 - November 2019 Provided leadership to current students in a supportive environment. Outlined educational program options and assisted undergraduates with program development and completion plans. Assisted students experiencing academic difficulty (warnings, probation, and academic dismissal), developed strategies to promote ultimate success. • Conducted appropriate academic counseling intervention, mentored student-athletes through face-to-face, phone and email interactions. ▪ Reinforced the importance of crafting degree plans, proactively offered targeted encouragement and resources for struggling students. ▪ Developed evidence-based programs to improve academic success of student-athletes, connected students with support programs, resources, services and training to improve outcomes. Access Consciousness | Houston, TX Personal Assistant | April 2015 - July 2016 Provided administrative support for 30+ contracted clients, handled general office duties and administrative work. Customized one-to-one support researching and gathering information to develop tactical client solutions. ▪ Provided leadership support through multi-faceted tasks, including travel accommodations, inventory ordering, client correspondence and event planning. ▪ Managed several important assignments concurrently utilizing rational problem-solving to manage deadlines and set project priorities. ▪ Coordinated shipment of high-value antique items with less than 2 weeks’ notice, coordinated extensive packing and transportation logistics and safely shipped fragile items from Houston to Australia. ▪ Organized both large and small projects, created timelines, deadlines, delivered progress updates to clients and company management while consistently exceeding expectations. Bachelor of Science in Health | University of Houston | December 2019 Liaison Administrative Support General Office Duties Correspondence Event Planning Ordering Logistics Inventory Loss Prevention General Office Mentor Rational Problem-Solving ACADEMIC ADVISING ADAPTABILITY COMMUNICATIONS CUSTOMER SERVICE FILE MANAGEMENT MANAGEMENT OFFICE PROCEDURES SPREADSHEETS RELIABILITY