IT Support Specialist Resume

Candidate Pitch:

An administrative manager seeking a full-time role in Information Technology with 10+ years of experience in soft skills, problem-solving, and troubleshooting. Recently completed several IT certifications including Google IT Support Professional and CompTIA A+, Network +, Security+, and CCNA which cover various aspects of IT. Administrative Manager Vero Beach, FL. John’s Island Club, Inc. 2/19 — Present ● Utilized prompt engineering techniques with ChatGPT to enhance internal communications. ● Applied troubleshooting techniques to develop and implement a website optimization strategy that improved website performance and user experience. ● Directed the integration of Google plugin APIs for data sharing and collaboration, resulting in the successful planning and execution of weekly and monthly events. ● Spearheaded the optimization of data collection and organization using Excel, successfully securing $250K in funding for the construction of two new pickleball courts. Content Strategy Manager Maui Dragon Fruit Farm Maui, HI. 8/18 — Present ● Developing and implementing a QR code system for linking visitors to a digital library of plant information. ● Successfully boosted organic Facebook page engagement by 10% YoY through organic growth strategies. Administrative Assistant | Lifeguard Saipan, MP. Pacific Islands Club, Inc. 6/15 — 8/18 ● Applied threat analysis techniques to identify potential hazards in open water, resulting in rescue operations. ● Generated and submitted five Club utilization reports to four supervisors and one director on a monthly basis. Home Inspection Auditor Palm Bay, FL. Thomas Enterprising, Inc. 8/10 — 8/11 ● Analyzed daily inspection reports to ensure compliance with full-point auditing guidelines. Cisco Certified Network Associate (CCNA) 11/2022 Certification developed by CISCO, that covers network engineering, routing protocols, operational support, OSI model, multicasting IPv4 and IPV6, Cisco ASA firewalls, automation, and programmability. CompTIA Secure Infrastructure Specialist (CIOS) 4/2021 Certification pathway, developed by CompTIA, that covers hardware and software support, troubleshooting, cloud computing, disaster management, and protecting an organization’s assets against internal and external threats. Advanced Electronics and Radar Study 11/1999 Attended U.S. Navy Fire Controlman 'C' School, possessed SECRET security clearance required for this position. Technical: Computer Architecture, Operating Systems (Windows and Linux), Troubleshooting, Process Control Business: POS, CRM, Data Organization, Data Analysis, Active Directory, PII Mgmt, Team’s Cloud SaaS Leader PROJECTS ● Learning Bug Bounty Bootcamp, Python, Linux, API Security, and using Kali Linux to find vulnerabilities. ADDITIONAL SKILLS ● Unified Control, Configuration, Virtual Machines, Information and Network Security, and Troubleshooting.