Medical Assistant/Office Manager Resume

Candidate Pitch:

Performance-focused and highly organized professional, with a broad range of experience in office and operations administration, project management, and staff training and development. Adept at implementing plans, policies, and processes; handling correspondence and dealing with complaints; and designing effective strategies to streamline office operations and achieve client satisfaction. Effective at multitasking and working within critical and pressure-driven environments and completing assigned duties and assignments within deadlines. Armed with excellent communication skills in building rapport with various professionals from all levels and backgrounds leveraging multilingual fluency in Bulgarian, English, and Russian. Proficient with Microsoft Office Applications (Word, Excel, Access, PowerPoint, Outlook, and Project). Lower Manhattan Dialysis Center, Inc. | New York, NY, USA Certified Hemodialysis Practitioner/Technician 2003−2021 • Assumed responsibility for patients’ health and safety during dialysis treatments • Applied strict safety precautions against infectious diseases such as hepatitis and AIDS • Provided advice to physicians and nurses in achieving optimum patients outcomes Research Foundation of CUNY | New York, NY, USA Security Specialist (Contract Position) 2008−2009 • Assumed responsibility for managing all aspects of the company’s safety programs and company assets • Organized and led meetings with various departments and business units to meet internal and external audit deliverables • Assessed and resolved site and building system design issues to determine the preferred level of protection for each mitigation measure against each threat • Built and maintained strong relationships with clients by prioritizing their needs and answering inquiries/questions, resulting in a 30% increase in customer service rating • Assisted the project director by creating a database of assessments RT−Equip LTD. | Sofia, Bulgaria Managing Member | Co-owner/Non-Executive Director 2000−2002 • Collaborated with three members to conduct research design, repair, maintenance, and installation of railway track in the Bulgarian State railways, Tramway–Sofia, and Metro–Sofia areas • Identified and evaluated organizational problem areas, which included personnel, goods and equipment utilization, functions, procedures, and policies to implement necessary modifications or improvements • Coordinated subcontractor activities and schedules to ensure on-time project completion • Applied analytical techniques, such as flow charts, surveys, checklists, and process mapping to minimize duplication and drive optimal utilization of personnel, goods, and equipment • Took charge of data collection and compilation, reports preparation, and records management RT−Nesheva Company | Sofia, Bulgaria Construction Safety Coordinator/Office Manager/Human Resources Manager/Technical Assistant 1996−2000 • Led the implementation of applicable laws and regulations in construction sites, as well as the facilitation of safety/training programs for 20 staff members • Acted as the primary source of information for business partners and those who were interested in the company • Utilized computerized digital conversion system, scanners, imaging, and camera equipment • Administered the staffing, selection, contract negotiation, training, and assessment of all employees Master of Science in Emergency Management, Major in Protection Management, 2007 John Jay College of Criminal Justice | New York, NY, USA −Dean’s List Bachelor of Science in Economic Management, Major in Business Management, 2002 Economic University | Sofia, Bulgaria National Association of Nephrology Technicians/Technologists (NANT) Board of Nephrology Examiners Nursing Technology (BONENT) Contingency Planning Exchange (CPE) Railway Track Engineering Association The University of Pennsylvania Vital Signs: Understanding What the Body Is Telling Us, 2022 Wharton School of the University of Pennsylvania Introduction to Financial Accounting, 2022 Northern University Healthcare Consumerism and Implication for Care Delivery, 2022 DeepLearning.AI AI For Everyone, 2022 The George Washington University Leading Healthcare Quality and Safety, 2022 University of Michigan Mindware: Critical Thinking for the Information Age, 2022 American Heart Association (AHA) First Aid, 2021/Basic Life Support (BLS), 2021 Academy of Natural Health Sciences Clinical Nutrition and Holistic Health, 2018 Board of Nephrology Examiners Nursing Technology (BONENT) BONENT Certified, 2010 Contingency Planning Exchange (CPE) Contingency Planning Exchange, 2008−2009 NY Institute of Technology (NYIT) Homeland Security and Operational Risk Assessment Certification, 2008