Office Administrator Resume

Candidate Pitch:

• A focused and energetic Book Keeper, Excellent Inventory Control Officer and a Business Analyst with records of unparalleled results. I possess more than 10 years of uniformly blended quality work experience in bookkeeping and accounts, spanning efficient financial records keeping and processing from source documents to final accounts, payroll management, suppliers’ business relationships, products profiling, classification, segregation and reconciliation, procurement analysis, process and effective re-order level management, sales, and regulatory compliance and Business Analysis. • Banking acumen of many years spanning business analysis, quality customer service, and general ledger accounts reconciliation remains expertise to always leverage on. Strong interpersonal and communication skills with the ability to work under pressure with little or no supervision and meet deadlines. Bachelor’s degree from a reputable University in Nigeria, West Africa Possess the ability to move quickly between strategy and execution, friendly, detailed-oriented with a high ethical standard, seeking a full-time opportunity with room for growth and advancement. October 2015 – October 2022 Accounts/ Payroll Clerk Care Hub Pharmaceutical Solutions Nigeria Ltd, Nigeria, West Africa Analyzed account payables and receivables, and reported discrepancies to the Chief Accountant for prompt and appropriate actions. Reconciliation of source documents (purchase order, invoices and good receipts) in order to mend discrepancies; raise vouchers for necessary corrections and collection of outstanding dues. Supervised inventory of all the company materials and stock of goods meant for sale. Reconciled bank statements and initiated for approval all required to resolve discrepancies promptly. Periodically profiled all vendors, suppliers, and customers’ performance for proper rating and fostering of appropriate relationships. Monitored monthly employees attendance sheets to determine work hours for accurate salaries and or bonuses Prepared the salary schedule for electronic payment Prepared staff benefits, and deductions, and responded to issues on tax deductions Uploaded new staff data into the company database Effectively analyzed payroll system and threw up any infractions for appropriate actions by the Financial Director. Maintained an excellent filing system of financial documents. Transactions upload to journals and ledgers and assisted in the preparation of cash flow projections and final financial reports. Made recommendations to the management on effective re-order level and economic order quantity. Developed, implemented, and evaluated new or existing programs, initiatives, and/or events, and responded to evolving financial challenges. Advanced experience using Microsoft Office programs including Word (for creating/formatting correspondence, and documents), Excel (for creating and maintaining spreadsheets to support reporting), Outlook (for email, scheduling meetings, and managing calendars) Strong interpersonal skills with the ability to build working relationships with staff and business relationships with stakeholders at all levels of government, elected officials, and non-government organizations as well as the public with diplomacy and tact May 2012 – September 2015 Procurement Officer Debeestim Resources concept Ltd, Nigeria, West Africa Reviewed contracts and made recommendations to the management on competitive supplies. Worked closely with the audit department to ensure internal audit reports form the basis of the procurement budget and its implementation. Sourced for suppliers or vendors to meet up with available, evaluated, and approved contracts. Organized meetings between the procurement and legal teams to deliberate the legal framework of every contract and handling of products, goods, and services. Experienced in maintaining a tracking system, monitoring progress, and following up on outstanding actions/ procurement deliverables. March 2010 – April 2012 Business Analyst Fin Bank Plc, Nigeria Methodic use of systematic and scientific approaches to assess and continuously improve the fit of existing and new platform solutions in meeting stakeholder needs throughout the platform/product lifecycle, up to the retirement of these solutions. Analyze and define the scope of activities required to manage projects and participate in drafting UAT scripts. Support business process analysis and modeling, requirements, and design analysis and worked with stakeholders to define and interpret business needs. Perform completing gap/fit analysis, including software application assessment/validation between AS-IS and TO-BE business process. Translate conceptual business and user requirements into technical requirements in a clear manner that is comprehensible to developers/project team. Collaborate with the project team to build and test agreed solutions, ensuring that business analysis materials (e.g., agile user stories/requirements, specifications, etc.) have appropriate detail to achieve project objectives. Elicited, analyzed, and documented functional specifications for developing web-based, and system solutions. Documented procedural documents and ensured they were consistent with policy and structural changes organized and coordinated project approval processes for various levels of the governance structure. Identifying, analyzing, and documenting business environment, functional and non-functional requirements. Collaborate with business stakeholders and technical team members and compile and translate user requirements into functional requirements that can be implemented by the development team. Design and administration of functional design documents to support the User Acceptance Testing (UAT) activities to ensure successful system development and implementation of solutions that meet specific business needs. Collaborate with the technology team on processes for defining and implementing change management processes with respect to planning, development, testing, and documentation. December 2008 – February 2010 Customer Service Supervisor Fin Bank Plc, Nigeria Supervised Branch Customer Service Officers under the area covered to ensure efficient and effective customer service by adhering to the approved policies and procedures, Service Level Agreement (SLA), and meeting the defined regulatory framework. Sourced and recommended optimum human capital resources for hire and material resources for the branches to ensure branch capacity enhancement. Ensured that branches operate within the required regulatory framework by constantly monitoring and reviewing the branch accounts for appropriate advice and recommendations. Secured adequate training for knowledge improvement of staff in the branch by constantly making recommendations and liaising with the training team after staff appraisal. Regularly reviewed reconciled branch general ledger accounts to ensure the integrity of the financial records and made recommendations to the management regarding the effective treatment of outstanding items as stipulated by the regulatory guidelines. Ensured approval of transactions is timely and efficient enough to guarantee the processing of transactions promptly. Set service standards for customer service officers to maintain competitive service turnaround time as KPI for staff appraisal Reported to the management, market trends, and compiled reports and responses on various emerging customer service issues, both of a routine and confidential nature. Experience in office management which includes moving, setting up, and managing office space, and ensuring maintenance, and effective utilization of physical assets and resources such as adding machines, workstations, stamps till boxes Excellent verbal communication skills, and excellent written communication skills including experience drafting, editing, proofing, and self-initiating correspondence with a high degree of accuracy. Accountable for implementing and evaluating the Division’s corporate administrative policies and provided managerial advice and direction on administrative policies, procedures, procurement, and budgeting. Coordinated the quality control of briefing materials. May 2005 – November 2008 Customer Services Officer Fin Bank Plc, Nigeria Supervised, coordinated, monitored, controlled and managed branch services with direct interactions with the funds transfer officer, cash officer, and cash management team to ensure efficient and prompt service delivery to all customers. Supervisory and human resource management experience which includes working within a Collective Agreement, recruiting/staffing, training, managing performance, leading, mentoring/coaching staff, balancing workloads according to priorities, and initiating the best practices that will ensure the ability to respond to changing/emerging demands. Excellent organizational and time management skills including the ability to establish priorities, remain flexible and meet strict and changing deadlines. Developed and maintained ongoing knowledge of current issues being dealt with by the Department. Ensured that the branch operated within defined operational guidelines and procedures with customer satisfaction in focus always. Delivered an outstanding customer service experience through proactive engagement with clients using various communication channels such as email, phone, and chat room. I ensured my team had a good customer relationship by maintaining a customer-friendly disposition always that every client interaction was an exceptional one through professionalism, patience, and a "people-first" attitude, and this gave the Bank the award for the “Best Customer Service Experience Bank” in the year 2008. Profiled, and assisted clients with using digital solutions, I responded to various inquiries from customers about their bank accounts and resolved customers' complaints promptly within the approved turnaround time. Built, maintained, and encouraged a professional relationship with partners to work as a team to ensure effective and timely service delivery to customers at all customer service units. Supervised the activities of the Customer Service Unit to ensure compliance with a top service culture. Cultivated customer relationships, expanded customer base, generated new business by enrolling an average of 250 new customers monthly and maintained customer confidentiality, privacy, and security. Performed basic teller transactions and handled both cash receipts and payments for corporate and personal accounts. Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each client's individual needs Obtained information about potential creditors from outside agencies, credit bureaus, and other credit services. Interacted and communicated effectively with the bank clients through telephone, Email, and traditional mail and resolved their queries and doubts about financial planning and suggested suitable investment options. May 2005 – November 2008 Bank Teller Fin Bank Plc, Nigeria Accepted cash deposits from customers and paid cash to customers on requests. Posting of bulk Tellers’ transactions (Deposits). Daily balancing of teller till. Ensured due process in handling all transactions Reported to the Customer Service Manager, work challenges that needed the superior’s attention. Bachelor's Degree in Accounting Planning to take up a training with Robertson College in Accounting and Payroll Administion • Ability to communicate effectively orally and in writing. • Ability to work under pressure in a fast-paced environment and with minimum or no supervision. • Excellent general accounting knowledge • Effective payroll management • Excellent procurement sourcing, analysis, scheduling, and monitoring to consummation. • Transaction and process management skills • Excellent Inventory analysis and control • Expert in Microsoft Office Tools- Microsoft Word, Excel, PowerPoint & Outlook • Teamwork / Collaboration • Financial Planning and Reporting • Ability to coach and impact knowledge on team members • Client and Result Oriented • Integrity and trust • Ethics and values • Patience and attentiveness • Respectful of diversity • Dependable and Reliable • Creativity and Resourcefulness • Product knowledge • Project Management • Ethics and Value ACCOMPLISHMENT • Award of Best Staff of the year- Accounts (2021) at Care Hub Pharmaceutical Solutions Nigeria Ltd, Nigeria West Africa. • Sourced for best vendors for spare parts supply at Debeestim Resources Concept ltd, Nigeria, West Africa • Accomplishment setting up all the offices of a bank branch within two weeks of the deadline. • Best Customer Service Manager (2008)- FinBank Plc, Nigeria, West Africa Mr. Tunde Akinsanya Financial Director Care Hub Pharmaceutical Solutions Nigeria Limited, Ibadan, Nigeria Tel:2348023063152 email: [email protected] Mrs. Yemi Abiodun Group Head Banking Service Fin Bank Plc Ibadan, Nigeria. Tel: 2348035129031 email: [email protected]