Vice President, Service Management II Job

Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We’re seeking a future team member in the role of Sr. Specialist, Service Management to join our End Point Services team, and will work a Hybrid schedule (2-3 days per week in-office required). Candidate must reside within a commutable distance to this work location, as we are unable to accommodate 100% virtual work arrangements. This role is located in Pittsburgh, PA or Lake Mary, FL.

In this role, you’ll make an impact in the following ways:

Partnering with Technology Service Group PSAL's (Production Application Service Leads) the individual will collaborate to mitigate risk and improve compliance as it relates to enterprise-wide controls including:
Monitoring & Automation controls
Change, Incident and Problem Management
Technology Asset Management and Evergreen initiatives for SW, HW & OS
Vulnerabilities, Dynamic & Static scanning
Critical Control Defects
Data Quality management
Technology Risk management
The individual will familiarize themselves with TSG infrastructure and applications, and represent TSG as it relates to Vulnerability Management, Technology Resiliency, Asset Management, Change/Incident/Problem management, Monitoring, and overall Application Support
Collaborate with TSG platform leads (Storage, Database, Messaging, Networks, Endpoint Services, Compute), to drive process improvement and risk mitigation.
Apply understanding of various monitoring systems, heat-maps, dashboards for a wide range of application and infrastructure technologies (i.e.: Orion, AppD, Splunk, Moogsoft, etc.) to assess and correlate events to reduce risk and business impact.
Lead the assessment, monitoring and reporting on technology infrastructure risks inherent to business applications and drive necessary risk mitigation.
Actively participate in Change and Incident management forums, defining “lessons learned” and actioning take-aways to improve overall performance improvement and risk management,
Define, document, and maintain “How To” guides, standard operating procedures, and best practices.

To be successful in this role, we’re seeking the following:

Strong technical expertise in two or more related Technology Infrastructure domains such as Communication Networks, Computing / Middleware / Server Platforms, Endpoint platforms, Data Centers, and/or Cyber Security.
Communication skills must range from participation in detailed technical discussions to business-oriented presentations, working closely with senior management.
Demonstrated ability to lead people and projects and drive them forward in a collaborative manner.
Experience in assessing controls on platforms such as Linux / UNIX or Windows or Mainframe environments.
Bachelor's degree in computer science or a related discipline, or equivalent work experience5+ years of experience in IT; 2+ years in IT Service Management role required; experience in the financial services industry is a plus.