Vice President of Operations Job

Work Location: #110 - 6391 Westminster Hwy, Richmond, BC, V7C 4V4
Working Hours: 30 - 40 hours per week
Language of Work: English
Please contact via email: [email protected]

As the company continues to manage and expand its cross-border logistics network, we are seeking a VP of Operations to provide senior-level leadership over the company's operational functions. The position will be responsible for directing and coordinating day-to-day operations across the company's courier, transportation, warehouse, delivery, and customer service functions. The VP of Operations will work closely with senior management and department managers to improve operational efficiency, maintain service standards, control costs, allocate resources effectively, and support the company's continued growth.

Job Duties: 
1.Develop and implement operational strategies with senior management and the board to improve the efficiency, reliability, and profitability of the company’s courier and cross-border logistics operations.
2.Oversee the company’s daily logistics operations, including package receiving, sorting, warehousing, transportation, shipment processing, delivery, tracking, returns, and customer service.
3.Establish operational policies, procedures, and performance standards, and ensure that department managers follow them consistently.
4.Monitor operational performance across departments and locations by reviewing KPIs such as delivery accuracy, processing time, on-time delivery, customer service, labour productivity, and operating costs.
5.Direct and coordinate operational departments and their managers, communicate company priorities, resolve issues between departments, and hold regular management meetings to review performance and improve operations.
6.Oversee the allocation of operational resources, including staff, vehicles, warehouse space, equipment, and technology, and approve related expenses within the company’s authority.
7.Develop and manage operational budgets with senior management and finance personnel, monitor expenses, and implement measures to control costs while maintaining service quality.
8.Plan staffing needs for operational departments, supervise the recruitment and development of managers and key staff, and evaluate management performance.
9.Coordinate with major customers, overseas warehouses, transportation providers, agents, and other business partners to support efficient cross-border logistics operations and resolve service issues.
10.Lead the resolution of major operational problems, including delivery delays, staffing shortages, capacity issues, shipment problems, customer complaints, and coordination issues between departments or locations.
11.Represent the company in operational discussions and negotiations with major customers, logistics partners, transportation providers, suppliers, and other strategic business partners.

1.A college diploma in engineering, business administration, commerce, or relevant working experience is mandatory.
2.At least three years of experience working as a middle manager is required.
3.Past experience in transportation, utilities, or courier services is an asset.
4.Demonstrate strong leadership skills through decision-making processes and operational management.
5.Able to communicate effectively to articulate ideas or delegate tasks internally and with business partners.
6.Able to lead the problem-solving process when encountering business challenges and inspire confidence in staff and management.

Since its establishment, Panex Courier has 10 holding subsidiaries and 14 overseas warehouses in the United States, Canada, New Zealand, the Netherlands, Japan, Australia and Europe. The business scope and the total business volume of Panex Courier rank in the forefront of cross-border logistics services. We are an overseas agent designated by EMS of China Post, and our customers include JD, Tmall International, Gejia, Beibei, Netease Koala, Baby Lattice and other overseas purchase platforms.