User Support Technician Job

Employer : ED Tech Solutions Inc.
Location : 202A 8556 120 Street, Surrey, BC V3W 3N5
Job Title : User Support Technician
NOC Code : 22221
Positions Available : 2
Term : Permanent, Full Time ( 35 to 40 hrs/week)
Salary : $37.50/hr
Start Date : As soon as possible
Education : High School
Language : English
Experience : 2 years to 3 years

Duties:
• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Reproduce, diagnose and resolve technical problems encountered by users
• Provide advice and training to users in response to identified difficulties
• Provide business systems, network and Internet support to users in response to identified difficulties
• Collect, organize and maintain problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• May supervise other technical support workers in this group.

Please apply to hr@edts.ca with your contact details and resume or mail at 202A 8556 120 Street, Surrey, BC V3W 3N5.