User support technician Job

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents
• Design, develop and implement information systems business solutions

Salary: $37.00 per hour

Work hour: 35-40 hours per week
Due to the international time difference, we require people working in this position to work in the day/evening shift in the workdays/weekends.

Work location: 308-5811 Cooney Rd, Richmond, BC, V6X 3M1, Canada
Work must be completed at the physical location. There is no option to work remotely.

How to apply
By email: [email protected]

Who can apply for this job?
DO NOT APPLY IF YOU ARE NOT AUTHORIZED TO WORK IN CANADA. THE EMPLOYER WILL NOT RESPOND TO YOUR APPLICATION.

You can apply if you are:
• a Canadian citizen
• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Here is what you must include in your application:
• Letter of recommendation
• References attesting experience
• Cover letter

This job posting includes screening questions. Please answer the following questions when applying:
•
• What is your immigration status
• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?
• Do you have previous experience in this field of employment?
• What is the highest level of study you have completed?

Languages
• English

Education
• College/CEGEP
• Computer science

Experience
• Minimum 2–3 years of progressive experience providing enterprise-level IT support and administration.
• Demonstrated expertise in Microsoft 365, SharePoint, Intune, Azure AD, Power Automate, and Power Apps.
• Proven ability to manage network infrastructure (LAN/WAN, VPN, TCP/IP) and server environments.
• Strong understanding of cybersecurity principles and ITIL-based incident management.
• Experience with API Integration, EAI, and Workflow Automation for cross-system connectivity.
• Proficiency in SQL, XML, JavaScript, and Python considered an asset.
• Excellent skills in technical documentation, training, onboarding, and cross-department support.
• Certifications such as Microsoft Certified: Modern Desktop Administrator, Microsoft 365 Certified Fundamentals, or Salesforce Administrator are assets.

Computer and technology knowledge
• Android
• Information Technology Infrastructure Library (ITIL)
• Jira
• Shell script
• iOS
• Networking software
• Networking hardware
• Networking security
• Extranet
• Intranet
• Internet
• Desktop applications
• Enterprise Applications Integration (EAI)
• File management software
• Security software
• Multimedia software
• Word processing software
• Presentation software
• Mail server software
• Communication software
• Image editing software
• Project management software
• Programming software
• HTML editing software
• Website creation and management software
• Web service design
• Business diagram software
• Desktop publishing software
• Database software
• Programming languages
• Software development
• Mac OS
• Python
• Salesforce
• MS Active Directory
• Data analysis software
• JavaScript
• MS Office
• MS Windows
• SQL
• SharePoint
• Spreadsheet
• TCP/IP
• Wireless networks
• XML
• PHP
• WordPress
• Business management software

Personal suitability
• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Canada Shaws Consulting Inc. was established in 2015. The company is located in Richmond, Greater Vancouver, BC. We are an immigration company certified by the Canadian government and the Immigration Service. Canada Shaws is committed to providing Canadian immigration projects, study abroad, work visas and business investment for global customers. and other professional services.