User support technician (NOC 22221) Job

Duties of the user support technician include:
 Communicate with clients by phone, email, or in person to identify, log, and follow up on IT issues they encounter with their systems, devices, or networks
 Provide hands-on and remote technical support, diagnosing and resolving
problems related to software, hardware, internet connectivity, and local or cloud-based networks
 Offer guidance to users on proper device operation, basic maintenance, and
software use; assist with navigating system updates and solving routine technical errors
 Maintain organized documentation of support requests, troubleshooting steps,
and resolutions to help streamline future issue handling and improve team
efficiency
 Assist with maintaining and updating client systems, including workstations,
servers, and security components; help with scheduling upgrades and routine
checkups
 Stay up to date with the latest trends and technologies in the coding education
industry. Provide excellent customer service and ensure customer satisfaction.
 Collaborate with team members to ensure effective communication and problem-solving

Requirements for the role:
 College diploma is required.
 At least 3 years of work experience in providing technical support to users or a similar role.
 Proven hands-on experience in IT support or helpdesk roles including remote troubleshooting for software and application issues.
 Ability to explain technical concepts into non-technical instructions for end-users during support sessions.
 Ability to work independently with minimal supervision.
 Critical thinking and problem-solving skills, great communication and exceptional customer service skills.

We focus on building and sustaining long-term relationships with our clients, offering flexibility with availability and extensive assessments that will allow us to appropriately and effectively manage and monitor IT infrastructures. Our range of services include Network Cabling, Hosting, Web Development, IT Management Systems, Disaster Recovery, Cloud services, 24/7 IT services and Support Team, Server Upgrades, Repairs and Security installation and maintenance.