User Support Technician Job

User Support Technician
CNB Computers Inc.

Job details
• Location:6400 Northwest Drive, Mississauga, ON, L4V 1K1
• Workplace information: On site
• Salary: 34.10 hourly / 37.5 hours per Week
• Terms of employment: Permanent employment, Full time
• Starts: as soon as possible
• Benefits: Health benefits, Financial benefits, Other benefits
• Vacancies: 1 vacancy

Overview
Languages
English

Education
• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience
1 year to less than 2 years

On site
Work must be completed at the physical location. There is no option to work remotely.

Work setting
• Computer hardware or software retailer/wholesaler

Responsibilities
Tasks
• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service

Experience and specialization
Computer and technology knowledge
• MS Office
• MS Windows

Additional information
Security and safety
• Criminal record check

Work conditions and physical capabilities
• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Combination of sitting, standing, walking

Personal suitability
• Accurate
• Client focus
• Excellent oral communication
• Initiative
• Judgement
• Organized
• Ability to multitask
• Honesty

Benefits
Health benefits
• Dental plan
• Health care plan
• Vision care benefits

Financial benefits
• Bonus
Other benefits
• Free parking available

Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for persons with disabilitiesSupport for newcomers and refugees Support for youthsSupport for Indigenous peopleSupport for mature workersSupports for visible minorities

Who can apply for this job?
You can apply if you are:
• a Canadian citizen
• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
How to apply
Direct Apply
By Direct Apply
By email

[email protected]