user support technician Job
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Employer: North Nation Tech Solutions Inc.
SpiderID: 13874657
Location: MISSISSAUGA, Ontario
Posted: 10/30/2024
Wage: 29.00/ HOURLY
Priority Review Date: 1/28/2025
Job Code / NOC / SOC:
Category: Technician
Job Description:
User support technicians provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the public and private sectors. They are also employed by independent technical support companies or they may be self-employed.
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Reproduce, diagnose and resolve technical problems encountered by users
Provide advice and training to users in response to identified difficulties
Provide business systems, network and Internet support to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
May supervise other technical support workers in this group.
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Reproduce, diagnose and resolve technical problems encountered by users
Provide advice and training to users in response to identified difficulties
Provide business systems, network and Internet support to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
May supervise other technical support workers in this group.
Job Requirements:
Overview
Languages
English
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
1 to less than 7 months
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Provide advice and training to users in response to identified difficulties
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Languages
English
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
1 to less than 7 months
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Provide advice and training to users in response to identified difficulties
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Job Criteria:
Start Date: Starts As soon as possible
Position Type: Full-Time Permanent
Experience: 1
Education: Bachelors
Travel:
Vacation:
Contact Information:
| Contact Name: BEST Vision MARKETING and solutions | Type: |
| Company: |