User Support Technician Job

Languages
English

Salary
$34.10 to $36.00 hourly for 35 to 40 hours per week

Work Location
7025 Tomken Road suite 250, Mississauga, ON, L5S 1R6

Employment Type
Permanent, Full time

Vacancies
1

On site
Work must be completed at the physical location. There is no option to work remotely.

Additional information

Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Repetitive tasks
Attention to detail

Personal suitability
Accurate
Client focus
Excellent oral communication
Initiative
Organized
Team player
Ability to multitask
Time management

Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience
1 year to less than 2 years

Responsibilities
Tasks

Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Provide customer service

Experience and specialization

Computer and technology knowledge
Networking software
Networking hardware
Intranet
Internet
Servers
Desktop applications
File management software
Security software
Communication software
MS Office
MS Windows
Wireless networks

How to apply
By email
[email protected]

By mail
7025 Tomken Road suite 250
Mississauga, ON
L5S 1R6