User Support Technician Job Job

Position Type: Full-Time Permanent

Job Duties:
-Communicate with clients to understand their needs, issues, and feedback. Ensure a high level of customer satisfaction through effective communication.
-Collaborate with the development team to escalate and resolve complex technical issues.
-Diagnose and resolve technical issues related to the company's apps and websites.
-Provide step-by-step instructions for problem resolution.
-Provide guidance and training to users on how to use different features and functionalities.
-Collaborate with the development team to ensure the quality and reliability of products.
-Work closely with the marketing and design teams to understand the goals and requirements of projects.
-Provide feedback from users to help improve the design and functionality of apps and websites.
-Stay updated on industry trends, new technologies, and best practices.

Qualifications:
-A college diploma in a relevant field such as Computer Science, Information Technology, or more than 3 years of related working experience.
-Strong understanding of computer systems, software applications, and web technologies.
-Knowledge of troubleshooting techniques for both hardware and software issues.
-Patience, empathy, and a customer-centric approach.
-Ability to work collaboratively with cross-functional teams, including developers, designers, and marketing professionals.

In our many years in the industry, Wikads specializes in full service website development, targeted advertising/local marketing, app design, and business/data analysis. We have planned, created, and launched hundreds of successful websites and multimedia projects. Our clients range from small start-up companies needing simple online presence to large corporations requiring complex web applications. With our goal of providing 360 service to our clients, we need an user support technician who is crucial in ensuring that our clients and users have a positive experience with our company's products and services.