User support technician Job

User support technician
Employer details Leena Instruments

Job details
• Location Edmonton, AB T5J 3R8
• Salary 29.50 hourly / 30 hours per Week
• Terms of employment Permanent employment Full time
• Day, Evening, Flexible Hours, Morning, On Call, Weekend
• Start date Starts as soon as possible
• Vacancies 1 vacancy

Overview
Languages
English
Education
• Secondary (high) school graduation certificate
Experience
1 year to less than 2 years

Responsibilities
Tasks
• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Experience and specialization
Computer and technology knowledge
• MS Office
• MS Windows

Additional information
Security and safety
• Bondable
• Basic security clearance

Transportation/travel information
• Own transportation

Work conditions and physical capabilities
• Fast-paced environment
• Repetitive tasks
• Attention to detail

Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Persons with disabilities, Newcomers to Canada, Mature workers, Veterans, Visible minorities, Youth

How to apply

By email
[email protected]

By mail
10060 Jasper Avenue Tower 1 suite 2020
Edmonton, AB
T5J 3R8