User Support Technician Job

We are urgently looking for a User Support Technician to start working with our company asap.

Languages: English

Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
or equivalent experience
Experience: Experience an asset

On site: Work must be completed at the physical location. There is no option to work remotely.

Tasks & Responsibilities
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents