user support technician Job

Location Remote based in Burlington, ON

Permanent employment

Full time
36.00 to 40.00 hourly (To be negotiated) / 37.5 to 40 hours per week

Starts as soon as possible

1 vacancy

Languages
English

Education
Secondary (high) school graduation certificate

Experience
2 years to less than 3 years

Remote
Work must be done remotely.

Tasks
Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents
Answer inquiries and provide information to customers

Computer and technology knowledge
iOS
Networking software
Mac OS
MS Windows
Zoho CRM

Work conditions and physical capabilities
Fast-paced environment

Personal suitability
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Organized
Team player
Ability to multitask

Benefits
Health benefits
Dental plan
Health care plan
Vision care benefits