user support technician Job

Job Requirements
Title: user support technician
Wages: $36.45 hourly
Company Name: ELITE HOME STORE
Location: Brampton, ON L6T 3T2
Employment groups: Support for persons with disabilities, Support for newcomers and refugees, Support for youths, Support for Indigenous people, Supports for visible minorities
Terms of employment: Full time Permanent employment (35 - 40 hours per Week)
Employment conditions: Early morning, Evening, Morning, Day, Weekend, Overtime available
Start date: as soon as possible
Number of Vacancies: 1
Languages: English
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: 1 year to less than 2 years
On site: Work must be completed at the physical location. There is no option to work remotely.
Tasks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service

Transportation/travel information
• Valid driver's licence

Work conditions and physical capabilities
• Fast-paced environment
• Work under pressure
• Repetitive tasks
• Attention to detail
• Sound discrimination
• Combination of sitting, standing, walking

Personal suitability
• Accurate
• Client focus
• Efficient interpersonal skills
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management

Computer and technology knowledge
• MS Access
• MS Excel
• MS Word
• MS Windows

Work conditions and physical capabilities
• Attention to detail
• Work under pressure
• Tight deadlines
• Fast-paced environment
• Large workload

Employment groups Help - Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Support for persons with disabilities, Support for newcomers and refugees, Support for youths, Support for Indigenous people, Supports for visible minorities.

Who can apply to this job?
Only apply to this job if:

• a Canadian citizen
• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
How to apply
By Direct Apply
By email: [email protected]
This job posting includes screening questions. Please answer the following questions when applying:
• Are you authorized to work in Canada?
• Do you have experience working in this field?
• What is the highest level of study you have completed?