User Support Technician Job
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Employer: Standard Appliances LTD
SpiderID: 13822177
Location: brampton, Ontario
Posted: 8/23/2024
Wage: 34.5~36/hour
Priority Review Date: 11/21/2024
Job Code / NOC / SOC:
Category: Technical Maintenance (electrical/mechanical)
Job Description:
Job Summary
As a User Support Technician at Standard Appliances LTD, you will play a critical role in supporting our customers by providing technical assistance and troubleshooting support for a variety of appliance brands. Your expertise will help ensure that our customers' appliances are functioning optimally and that they receive timely and efficient service.
Address: 268 Rutherford Rd S Unit 4, Brampton, ON L6W 3N3
Type of employment: Permanent Full-time
Schedule：30~40 hours per week
Start Date: As Soon as possible
Salary: CAD$34.50~36 per hour
Key Responsibilities
• Provide technical support to customers over the phone, via email, or in person.
• Troubleshoot and diagnose issues with a wide range of home appliances, such as refrigerators, stoves, dishwashers, laundry equipment and other related devices, either on-site at customers' locations or in a repair facility.
• Guide customers through problem-solving processes and recommend solutions.
• Escalate complex technical issues to senior technicians or appropriate departments as necessary.
• Maintain detailed records of customer interactions, including inquiries, troubleshooting steps, and resolutions.
• Stay current with product knowledge and industry trends to provide accurate and effective support.
• Assist in the creation and updating of user support documentation.
• Provide support in the implementation of software and firmware updates for appliances.
As a User Support Technician at Standard Appliances LTD, you will play a critical role in supporting our customers by providing technical assistance and troubleshooting support for a variety of appliance brands. Your expertise will help ensure that our customers' appliances are functioning optimally and that they receive timely and efficient service.
Address: 268 Rutherford Rd S Unit 4, Brampton, ON L6W 3N3
Type of employment: Permanent Full-time
Schedule：30~40 hours per week
Start Date: As Soon as possible
Salary: CAD$34.50~36 per hour
Key Responsibilities
• Provide technical support to customers over the phone, via email, or in person.
• Troubleshoot and diagnose issues with a wide range of home appliances, such as refrigerators, stoves, dishwashers, laundry equipment and other related devices, either on-site at customers' locations or in a repair facility.
• Guide customers through problem-solving processes and recommend solutions.
• Escalate complex technical issues to senior technicians or appropriate departments as necessary.
• Maintain detailed records of customer interactions, including inquiries, troubleshooting steps, and resolutions.
• Stay current with product knowledge and industry trends to provide accurate and effective support.
• Assist in the creation and updating of user support documentation.
• Provide support in the implementation of software and firmware updates for appliances.
Job Requirements:
Qualifications
• Completion of a college program in computer science, electronics, or a related field.
• Minimum 1 year experience in a technical support or customer service role
• Strong troubleshooting skills and the ability to think analytically.
• Excellent communication skills, both written and verbal.
• Familiarity with major appliance brands and their technical specifications is an asset.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Ability to manage time effectively and prioritize tasks.
Benefits package includes:
• Group Health Insurance
• Paid Time Off
Please send your most updated resume to [email protected] to apply for this position. We thank all applicants for their interest. However, only those selected for an interview will be contacted.
• Completion of a college program in computer science, electronics, or a related field.
• Minimum 1 year experience in a technical support or customer service role
• Strong troubleshooting skills and the ability to think analytically.
• Excellent communication skills, both written and verbal.
• Familiarity with major appliance brands and their technical specifications is an asset.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Ability to manage time effectively and prioritize tasks.
Benefits package includes:
• Group Health Insurance
• Paid Time Off
Please send your most updated resume to [email protected] to apply for this position. We thank all applicants for their interest. However, only those selected for an interview will be contacted.
Job Criteria:
Start Date: as soon as possible
Position Type: Full-Time Permanent
Experience: 1
Education: Other
Travel:
Vacation:
Job Benefits:
Health/Dental Benefits, Paid Holidays, Vacations, and Sick Leave
Company Profile:
Standard Appliances LTD has been a trusted name in appliance repair and maintenance since 1938. We are factory authorized and trained, providing our customers with exceptional service for a wide range of top appliance brands, including Aga, Marvel, Bosch, Thermador, Gaggineau, Fisher & Paykel, Electrolux, Frigidaire, Blue Star, Capital, Thor, Premier, Alfresco, Vent/A/Hood, Amana, Inglis, Kitchenaid, Maytag, Whirlpool, Jenn-air, Vitara, Heartland, Northland, DCS, and more. Our team has access to all technical support, reworks, service bulletins, and recalls, ensuring our services are up-to-date and of the highest quality.
Contact Information:
| Contact Name: HR Mngmt | Type: Employer |
| Company: Standard Appliances LTD |