user support analyst Job

user support analyst (Teer code-22221)
by Employer FLEETHUNT TECHNOLOGIES

Job details
• LocationWinnipeg, MBR2J 0K3
• Work locationOn site
• Salary32.00 hourly / 35.00 hours per week
• Terms of employmentPermanent employmentFull time
• Evening, Morning, On call, Day, Weekend
• Starts as soon as possible
• vacancies1 vacancy
Overview
Languages
English

Education
• Secondary (high) school graduation certificate

Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.

Work setting
• Relocation costs covered by employer
• General office
• Private company, corporation or industry
• Private sector

Responsibilities
Tasks
• Give access to computer networks
• Report on the performance of computer systems and networks
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Supervision
• 3-4 people

Experience and specialization
Computer and technology knowledge
• Mainframe
• Device drivers
• Networking hardware
• Networking security
• Intranet
• Internet
• Servers
• Desktop applications
• Communication software
• MS Office
• MS Windows
• TCP/IP
• Wireless networks

Additional information
Work conditions and physical capabilities
• Fast-paced environment
• Tight deadlines
• Repetitive tasks
• Physically demanding
• Attention to detail

Personal suitability
• Accurate
• Client focus
• Efficient interpersonal skills
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Benefits
Other benefits
• Free parking available
• Learning/training paid by employer
• Transportation provided by employer
• Parking available

Who can apply for this job?
You can apply if you are:
• a Canadian citizen
• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

How to apply
By email
[email protected]

By mail
625 Marion Street,Winnipeg, MBR2J 0K3