Truck Dispatcher Job

Responsibilities:
• Ensures that drivers receive accurate instructions and assistance, primarily through satellite communication
• Ensures that drivers/trucks are achieving utilization targets (i.e. miles and revenue) in compliance with HOS regulations
• Proactively ensure drivers are being loaded or unloaded in an efficient amount of time
• Ensure delays are proactively avoided
• Handles all driver inquiries, concerns and complaints and requests and ensures proper departments are notified
• Ensures TMS is current within 15 minutes, including processing all arrivals, check calls, departures and satellite communication responses
• Handles all driver issues – conflicts with Pre-Plan assignments, load refusals, etc.
• Process and forward all driver vacation/time off requests
• Keeps Planners and Dock Coordinator updated on drivers ETA to dock
• Forward any unresolved issues to Safety and Compliance department and/or manager
• Assists Safety & Compliance with driver expirations
• Manage weekly HOS and daily hours of work for drivers, ensuring we meet regulations and driver’s expectations
• Works closely with all operations staff to deliver and communicate consistent, high-quality service
• Manage and organize completed or uncompleted paperwork and coach as required
• Ensure drivers have adequate directions when requested
• Liaison with Maintenance any mechanical issues and ensure mechanical delay pay is properly documented and paid, if driver has followed all delay pay requirements
• Responsible for drivers on-time performance by challenging Planners with unachievable appointment times and managing drivers driving time
• Transmits both pre-plans and committed trips via satellite
• Transmits committed trips to trucks via satellite
• (Un)Load freight as required
• Follow all relevant legislation and company policies and procedures
• To represent EG Gray Transportation in a professional and courteous manner

Minimum Qualifications
• Must have Education is equivalent to completion of Post Secondary
• Must have Fork truck certification
• Must have Dangerous Goods Certificate (TDG)
• Must be able to speak/understand a second language French, Hindi, Punjabi, Sinhala, Tamil
• Must have minimum of 5 years in a related occupation (Supply Chain, Logistics or Transportation)

Skills Requirements
• Ability to work as an integral transportation team member excelling in a multi-tasked environment
• Excellent listening, motivating, communicating and negotiating skills
• Strong geographical knowledge, highway traffic rules and regulations, drug and alcohol policies and equipment specifications

Health/Dental Benefits, Paid Holidays, Vacations, and Sick Leave

EG Gray is a leading transportation and logistics company committed to delivering reliable and efficient solutions to businesses across various industries.