Travel Clerk Supervisor Job
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Employer: Jensen Travel Company Ltd.
SpiderID: 13887717
Location: Burnaby, British Columbia
Posted: 11/17/2024
Wage: 24.5 Hourly
Priority Review Date: 2/15/2025
Job Code / NOC / SOC:
Category: Business/Management
Job Description:
JOB DUTY DESCRIPTION
Supervising Staff: Managing and providing guidance to travel clerks, including training, scheduling, and performance evaluations.
Reservations and Bookings: Overseeing the booking of flights, accommodations, transportation, and other travel-related services.
Budgeting and Pricing: Setting and monitoring budgets for travel arrangements, including negotiating rates with airlines, hotels, and other service providers.
Compliance and Regulations: Staying informed about travel regulations, safety, and security measures, and ensuring that the agency complies with relevant laws and industry standards.
Problem Solving: Addressing and resolving issues related to travel arrangements, cancellations, or changes, and providing alternative solutions when necessary.
Team Coordination: Collaborating with other travel agency staff, such as travel agents, to ensure a seamless travel booking process for clients.
Customer Feedback: Gathering and analyzing feedback from clients to improve the quality of services provided.
May perform the same duties as travel clerks supervised, which includes the following:
a.Client Services: Interacting with clients to assist with travel arrangements, provide information on travel destinations, and handle client complaints or concerns.
b.Itinerary Planning: Collaborating with clients to plan and create travel itineraries that meet their preferences and requirements.
c.Documentation: Ensuring that all necessary travel documentation, such as visas and passports, is in order and providing guidance to clients on these requirements.
d.Record Keeping: Maintaining accurate records of transactions, reservations, and client information.
Supervising Staff: Managing and providing guidance to travel clerks, including training, scheduling, and performance evaluations.
Reservations and Bookings: Overseeing the booking of flights, accommodations, transportation, and other travel-related services.
Budgeting and Pricing: Setting and monitoring budgets for travel arrangements, including negotiating rates with airlines, hotels, and other service providers.
Compliance and Regulations: Staying informed about travel regulations, safety, and security measures, and ensuring that the agency complies with relevant laws and industry standards.
Problem Solving: Addressing and resolving issues related to travel arrangements, cancellations, or changes, and providing alternative solutions when necessary.
Team Coordination: Collaborating with other travel agency staff, such as travel agents, to ensure a seamless travel booking process for clients.
Customer Feedback: Gathering and analyzing feedback from clients to improve the quality of services provided.
May perform the same duties as travel clerks supervised, which includes the following:
a.Client Services: Interacting with clients to assist with travel arrangements, provide information on travel destinations, and handle client complaints or concerns.
b.Itinerary Planning: Collaborating with clients to plan and create travel itineraries that meet their preferences and requirements.
c.Documentation: Ensuring that all necessary travel documentation, such as visas and passports, is in order and providing guidance to clients on these requirements.
d.Record Keeping: Maintaining accurate records of transactions, reservations, and client information.
Job Requirements:
Work conditions and physical capabilities
Attention to detail
Personal suitability
Accurate
Client focus
Dependability
Efficient interpersonal skills
Excellent written communication
Organized
Team player
Attention to detail
Personal suitability
Accurate
Client focus
Dependability
Efficient interpersonal skills
Excellent written communication
Organized
Team player
Job Criteria:
Start Date: ASAP
Position Type: Full-Time Permanent
Experience: 1
Education: High School
Travel: None
Vacation: 2 weeks / year
Job Benefits:
Health/Dental Benefits, Paid Holidays, Vacations, and Sick Leave
Company Profile:
Welcome to Jensen Travel, your premier travel agency proudly serving the vibrant communities of Richmond and Burnaby. At Jensen Travel, we’re more than just travel experts; we’re your dedicated partners in crafting unforgettable journeys.
Contact Information:
| Contact Name: Jensen Travel | Type: Employer |
| Company: Jensen Travel Company Ltd. | |
| Web Site: www.jensentravel.com | |