Travel Agency Manager Job

Top Canada Tours is seeking a Travel Agency Manager to oversee its daily operations and coordinate its travel sales and service activities. The successful candidate will build on practical travel agency experience to manage staff, coordinate travel products and services, monitor business performance, develop marketing strategies and maintain high standards of customer service. This position requires a strong understanding of travel agency operations, customer needs, tourism products and the commercial aspects of managing a travel business.

Location: 1623 Centre Street NW, Suite 188, Calgary, Alberta T2E 8S7
Wage: $46.15 per hour
Employment Type: Permanent, Full-time
Hours: 30 hours per week
Work Schedule: Daytime shifts, including weekends and shifts as scheduled
NOC: 60020 – Retail and Wholesale Trade Managers

Key Responsibilities
?Plan, organize, direct and evaluate the daily operations of the travel agency, ensuring efficient coordination of travel sales, bookings, customer service and administrative activities.
?Supervise travel agency clerks and consultants, assign duties, establish work schedules, monitor performance, provide guidance and conduct performance reviews.
?Oversee the sale and coordination of domestic and international tour packages, air tickets, cruises, travel insurance, visa-related services and charter arrangements.
?Review travel products, tour itineraries, supplier offerings and destination information to ensure that services meet customer demand and the company's business objectives.
?Conduct market research and analyze tourism trends, customer preferences, sales performance and competitors' offerings to identify business opportunities and determine appropriate travel products and services.
?Develop and implement marketing and sales strategies to promote tour packages, seasonal travel offers, destination experiences and other services through the company's website and other marketing channels.
?Monitor sales performance, operating expenses and revenue, assist in preparing budgets, and recommend measures to improve profitability and operational efficiency.
?Coordinate with airlines, tour operators, cruise providers, travel wholesalers and other suppliers to obtain service information, negotiate arrangements and resolve booking or supply-related issues.
?Establish and maintain customer service standards, handle escalated inquiries and complaints, and resolve complex travel booking issues to support customer satisfaction and repeat business.
?Determine staffing needs, coordinate employee training and ensure that staff maintain accurate travel information, booking records and customer communications.
?Monitor daily operational issues, including booking changes, cancellations, supplier availability and customer requests, and implement appropriate solutions to minimize service disruptions.
?Prepare and review operational and sales reports, assess business performance and recommend improvements to management practices, customer service and travel product offerings.

Qualifications and Requirements
?A bachelor's degree is required, preferably in tourism and travel services management, business administration, commerce or a related field.
?At least 2 years of experience in travel agency operations, tourism services or a related field, including experience as a travel consultant, travel agency clerk or in a similar position.
?Practical knowledge of travel products and services, including tour packages, air ticket bookings, cruises, travel insurance and international travel arrangements.
?Demonstrated ability to coordinate daily operations, organize work assignments, support staff and resolve customer service issues.
?Knowledge of tourism market trends, travel product pricing, supplier coordination and sales or marketing activities.
?Strong organizational, communication, customer service and problem-solving skills, with the ability to multitask and work under pressure.
?Familiarity with reservation systems, databases, electronic mail and other computer applications used in travel agency operations.
?Proficiency in English is required. Mandarin and Cantonese are assets given the company's multilingual website and international travel markets.
?Availability to work daytime shifts, including weekends and other shifts as scheduled.

Work Environment
This is an on-site management position at the company's Calgary office. The successful candidate will oversee daily travel agency operations while coordinating with staff, customers, travel suppliers and service providers. The role requires attention to detail, effective decision-making and the ability to manage multiple customer and operational priorities in a fast-paced tourism environment.

Geographical Areas of Specialization
•Canada
•Asia
•United States
•Europe
•Central and South America

Work Conditions and Physical Capabilities
•Fast-paced office environment
•Tight deadlines
•Attention to detail
•Sitting for extended periods
•Work under pressure

How to Apply
If you are an experienced travel industry professional ready to lead our team, wewould like to hear from you. Please apply and attach your resume. We will contactcandidates whose experience matches our needs to schedule an interview.
Please send resumes to:
[email protected]
Mail/In person: 1623 Centre St NW #188, Calgary, AB T2E 8S7

Top Canada Tours (Amazing Travel) is a Calgary-based travel agency providing a range of travel products and services, including domestic and international tour packages, air ticket bookings, cruises, travel insurance, visa-related services and charter arrangements. We offers travel experiences covering destinations across Canada, the United States, Europe, Asia and other international destinations.