Technician - Facilities Job

Job Inputs:

• Perform routine maintenance and repairs on buildings, furniture, and furniture systems to ensure operational efficiency and safety.
• Coordinate and communicate effectively with contractors and vendors for facility-related projects and services.
• Inspect interior and exterior facilities regularly to identify maintenance needs, safety hazards, and compliance issues.
• Order and manage inventory of building maintenance supplies and equipment to support operational needs.
• Adhere to and enforce safety protocols, OSHA regulations, fire safety codes, ADA requirements, and other relevant standards.
• Operate and maintain hand and power tools, maintenance vehicles, and lifts effectively and safely.
• Respond promptly to facility maintenance emergencies and service requests to minimize downtime and disruptions.
• Participate in training sessions, meetings, and continuous improvement initiatives to enhance technical skills and operational efficiency.
• Collaborate with team members and stakeholders to promote a positive work environment and achieve departmental goals.
• Maintain accurate records of maintenance activities, inspections, and repairs for reporting and compliance purposes.
• Perform all other duties and special projects as assigned

Education and/or Training:

• High School Diploma or equivalent
• Vocational training or certification in facilities management, HVAC, plumbing, electrical systems, or related fields is a plus
• Familiarity with maintenance management software (e.g., Cherwell) a plus
• Proficient with hand tools

Relevant Work Experience:

• Experience in facilities management, including hands-on experience with maintenance and repairs of buildings, furniture, and systems
• Experience with fire safety and security systems, OSHA and ADA regulations, and identifying and addressing unsafe facility conditions
• Prior experience ordering and managing building maintenance supplies a plus

Planning/Organizing/Managerial Knowledge:

• Strong diagnostic and problem-solving skills
• Self-motivated, independent, and reliable with a strong work ethic
• Performs work ethically
• Identifies and removes barriers to productivity
• Follows through on assigned work and responsibilities
• Demonstrates attention to detail and commitment to doing quality work
• Effectively manages and documents time and consistently meets deadlines
• Achieves the highest standard of excellence by consistently demonstrating accuracy, thoroughness and effectiveness
• Recognizes one’s own strengths and opportunities for growth
• Adjusts quickly to new or changing assignments and resources
• Maintains enthusiasm and energy under difficult or adverse situations
• Accurately documents repair process, steps taken, and actions performed on vehicles

Communicating & Influencing Skills:

• Ability to read, interpret and transcribe data in order to maintain accurate records
• Ability to read service and repair manuals
• Ability to read work orders and understand concerns
• Provides timely, accurate and thorough documentation of cause and correction
• Expresses facts and ideas in a clear and organized manner in both oral and written communication
• Effectively offers support to other team members
• Listens openly and carefully to others’ ideas and suggestions
• Gathers, clarifies, and applies information while giving full attention to the speaker
• Consistently earns trust, loyalty and respect of others
• Applies emotional intelligence in responses and reactions
• Displays professionalism and remains composed when faced with challenges
• Demonstrates consistency between words and actions
• Learns from experience; modifies behavior to be more effective
• Makes external and internal customers and their needs a primary focus of actions
• Gathers any necessary information to successfully service both internal and external customers
• Takes personal responsibility for customer satisfaction and loyalty
• Demonstrates an aptitude for customer service

Problem Solving:

• Example: Managing inventory of maintenance supplies and equipment to ensure availability and cost-efficiency, following standardized procurement procedures
• Example: Handling employee inquiries and requests related to facility maintenance promptly and professionally
• Example: Handling unexpected equipment failures that require immediate diagnosis and repair, involving complex systems beyond routine maintenance

Outputs:

• Ensure all routine maintenance tasks, including repairs and upkeep of facilities, are completed promptly and to a high standard of quality.
• Ensure smooth coordination and communication with external contractors and vendors for maintenance projects, ensuring timely completion and adherence to budget.
• Ensure all facility maintenance activities comply with OSHA regulations, fire safety codes, ADA requirements, and other relevant safety and regulatory standards.
• Identify opportunities to optimize maintenance processes and reduce operational costs while maintaining service quality and facility standards.
• Actively participate in team meetings, contribute constructively to discussions, and foster a collaborative atmosphere among colleagues to enhance workplace morale and productivity.

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