Technical support analyst Job

Job details: Technical support analyst
Employer details: Vanway Kitchens
Location: Prince George, BC V2N 1W7
Work location: On-site
Salary: 37.00 hourly / 40 hours per week
Terms of employment
Permanent employment
Full-time
Starts as soon as possible
1 vacancy
Overview
Languages: English
Education: College/CEGEP
Experience: 2 years to less than 3 years
On-site
Work must be completed at the physical location. There is no option to work remotely.
Requirements:
• Must be lawfully authorized to work in Canada
- Canadian citizen
- Permanent resident of Canada
- Temporary resident of Canada with a valid work permit
• Familiarity with remote desktop applications and help desk software
• Excellent problem-solving and communication skills

Responsibilities
Tasks
• Give access to computer networks
• Evaluate and troubleshoot technical issues related to hardware, software, networking, and other IT-related equipment
• Respond to users experiencing difficulties with computers
• Provide training and assistance to users to enhance their skills and knowledge
• Collect, organize and maintain problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Additional information
Work conditions and physical capabilities
• Work under pressure
• Attention to detail
• Personal suitability
• Accurate
• Organized
• Time management
How to apply
Direct Apply
By Direct Apply
Additional ways to apply
By email
[email protected]
By mail
1699 Ogilvie St S Prince George, BC V2N 1W7
What you must include in your application: Cover letter