Technical support agent Job
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Employer: Qtech Wireless
SpiderID: 14169399
Location: Saskatoon, Saskatchewan
Posted: 4/21/2026
Wage: $52500~54000 Annually
Priority Review Date: 7/20/2026
Job Code / NOC / SOC: 22221
Category: General
Job Description:
Job Title: Technical support agent (NOC 22221)
Company Name: Q-Tech Electronic Ltd.
Work Location: 3000 Diefenbaker Drive #2, Saskatoon, SK S7L7K2
Terms of Employment: Full-time, Permanent
Vacancies:1
Wage: $52500~$54000 annually, 30~40 hours per week
Language of Work: English
Benefit:N/A
Please contact via email: [email protected]
Company Info:
Q-Tech Electronics Ltd. is a professional electronics repair and service company based in Saskatoon, Saskatchewan. Specializing in repairing smartphones, tablets, laptops, desktops, and LCD TVs, the company provides high-quality solutions for both hardware and software issues.
Job Duties:
? Communicate with customers via phone and in person to provide first-line technical support, diagnosing and documenting issues with computer hardware, software, and communication systems.
? Consult technical manuals, user guides, and online resources to research and implement solutions for hardware and software problems.
? Troubleshoot and resolve technical problems by setting up test environments, conducting hands-on diagnostics, and performing necessary repairs.
? Provide expert advice and training to customers on device usage, troubleshooting methods, and preventive maintenance.
? Maintain a comprehensive log of common technical problems and solutions to enhance efficiency and assist other technical support team members.
? Assist in evaluating and improving repair processes, software tools, and troubleshooting methodologies to enhance service quality.
? Work closely with management and internal teams to identify areas for improvement and implement quality assurance practices and systematic procedures to ensure client satisfaction.
Qualifications:
• College diploma is required.
• At least 3 year of work experience in providing technical support to users or a similar role.
• Proven hands-on experience in IT support or helpdesk roles including remote troubleshooting for software and application issues.
• Ability to explain technical concepts into non-technical instructions for end-users during support sessions.
• Ability to work independently with minimal supervision.
• Critical thinking and problem-solving skills, great communication and exceptional customer service skills.
Company Name: Q-Tech Electronic Ltd.
Work Location: 3000 Diefenbaker Drive #2, Saskatoon, SK S7L7K2
Terms of Employment: Full-time, Permanent
Vacancies:1
Wage: $52500~$54000 annually, 30~40 hours per week
Language of Work: English
Benefit:N/A
Please contact via email: [email protected]
Company Info:
Q-Tech Electronics Ltd. is a professional electronics repair and service company based in Saskatoon, Saskatchewan. Specializing in repairing smartphones, tablets, laptops, desktops, and LCD TVs, the company provides high-quality solutions for both hardware and software issues.
Job Duties:
? Communicate with customers via phone and in person to provide first-line technical support, diagnosing and documenting issues with computer hardware, software, and communication systems.
? Consult technical manuals, user guides, and online resources to research and implement solutions for hardware and software problems.
? Troubleshoot and resolve technical problems by setting up test environments, conducting hands-on diagnostics, and performing necessary repairs.
? Provide expert advice and training to customers on device usage, troubleshooting methods, and preventive maintenance.
? Maintain a comprehensive log of common technical problems and solutions to enhance efficiency and assist other technical support team members.
? Assist in evaluating and improving repair processes, software tools, and troubleshooting methodologies to enhance service quality.
? Work closely with management and internal teams to identify areas for improvement and implement quality assurance practices and systematic procedures to ensure client satisfaction.
Qualifications:
• College diploma is required.
• At least 3 year of work experience in providing technical support to users or a similar role.
• Proven hands-on experience in IT support or helpdesk roles including remote troubleshooting for software and application issues.
• Ability to explain technical concepts into non-technical instructions for end-users during support sessions.
• Ability to work independently with minimal supervision.
• Critical thinking and problem-solving skills, great communication and exceptional customer service skills.
Contact Information:
| Contact Name: Qtech Wireless | Type: Employer |
| Company: |