Technical Specialist - Junior Job

Job Summary:
We are seeking a Technical Specialist to support the Accounts Team as an advanced-level resource with specialized expertise in account management and Active Directory administration. This role evaluates IT incidents and user requests, manages account creation/modification, and serves as a niche subject matter expert (SME) for data protection and access management.
Key Responsibilities:
• Analyze information to create and/or modify accounts for new and existing employees
• Function as SME in Active Directory, troubleshooting data/application access issues and adjusting AD properties as needed
• Independently resolve problems through advanced system analysis and troubleshooting
• Receive, log, and fully document requests using ServiceNow; capture and resolve incidents, providing weekly status reports to management
• Implement IT Security Office requirements and protect data from unauthorized access, alteration, or misuse
• Support end-users with in-depth technical guidance across a broad or narrowly defined technology area
• Lead projects requiring direction of others' work, with latitude on decisions; assess and integrate team member strengths for project success
• Provide project status updates to management
• Develop and maintain documentation of processes/procedures for operational standards, OLAs, and SLAs; review documentation annually
• Stay aware of DOT/ITS security policies and protect systems from security risks
Required Skills & Certifications:
• 3+ years advanced account management experience administering Active Directory
• 3+ years hands-on experience administering Microsoft Active Directory 2008/2012 in multi-site, multi-domain organizations
• 3+ years integrating knowledge across technologies to resolve moderate-to-high complexity issues
• 3+ years advanced knowledge of organizational security measures
• 3+ years’ experience proactively building client relationships with a sense of urgency
• 3+ years analyzing/assessing client needs to develop effective solutions
• 3+ years consulting with clients and IT professionals to resolve technical problems
• 3+ years documenting and presenting client solutions clearly
• 3+ years’ experience working independently, managing own schedule and progress
• 3+ years strong customer orientation with effective verbal/written communication
• 3+ years strong analytical/problem-solving skills for diagnosing production incidents
Scheduling:
• Location: Raleigh, NC (Hybrid — remote with occasional onsite for training; onsite required day one for equipment pickup)
• Interview Type: Webcam or in-person