Technical Services Engineer Job

At the Senior level, this position is responsible for managing and administering all aspects of the WTCS workstation lifecycle, including deployment, security, software, and overall health. The role also involves the administration of the WTCS virtual server infrastructure, VMware, firewalls, server hardware and software, backup systems, and networking hardware. The role supports all IT initiatives and proposes new initiatives for approval. Additionally, the position includes updating and maintaining technical documentation and delivering training as needed. This role will evaluate agency needs, suggest new IT initiatives, and ensure the security and smooth operation of all WTCS technology. The position supports the administration and management of federal and state programs administered by the agency through technology.

At the Specialist level, this position will perform similar duties with an overall greater knowledge of general IT concepts, showing the ability to handle more complex requests and work more independently than at the Senior level.

Minimally qualified candidates will have each of the following:

Experience providing technical support for server infrastructure (hypervisor technology such as VMWare and/or Hyper-V, Windows servers, Linux servers, Microsoft Azure, etc.)
Experience providing end-user support for software applications (Windows 11, Microsoft 365, Adobe, etc.)
Experience managing a Microsoft environment using core tools and services (Active Directory, DNS, Group Policy, etc.)

In addition, highly qualified candidates will have one or more of the following:

Experience managing Windows workstations using imaging, patching and/or automated deployment using tools such as SCCM/MECM, Intune, PDQ or similar enterprise management systems
Experience providing IT security support (threat hunting, implementing security best practices, managing end point protection, etc.)
Experience maintaining firewall configurations to ensure network security

Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Tuition Reimbursement, Company Cafeteria

The Wisconsin Technical College System (WTCS) Office currently has an opening for a Technical Services Engineer! We’re a highly engaged, collaborative team of about 50 employees with an office located at the new Hill Farms State Office Building on Madison’s near west side. The WTCS Office is the administrative service agency of the WTCS Board, which is the coordinating and oversight body for Wisconsin’s 16 public, two-year technical colleges.