Technical Operations Manager Job

Technical Operations Manager
• Manage day-to-day IT Operations activities, ensuring the integrity, security and high availability for all IT Operations’ services.
• Provide leadership to leverage technologies, processes, and disciplines for delivering best in class methods throughout IT Operations.
• Excellent organizational abilities, ability to prioritize and follow up on open issues and projects with a sense of urgency
• Ensure that service delivery and customer satisfaction exceed published service levels and coordinate escalation of issues as required.
• Develop annual IT Operations budget needs for review and approval from management.
• Ensure that all IT Operations projects are well defined, planned and executed, with strong emphasis on communication and testing.
• Lead and assist the staff responsible for the deployment, maintenance and support of retail hardware and software.
• Collaborate with the retail application group on support and ongoing integrations and upgrades
• Develop and respond to appropriate service level agreements and metrics and maintain comprehensive documentation of processes, systems, networks and change-control.
• Ensure vendor partners are effectively managed and contracts are fully leveraged.
• Collaborate with company leaders’ IT functions to ensure quality of services and integration needs are met.
• Develop, motivate, and direct staff to create a highly productive team environment.
Offered Wage: $159,765 per year.
Job location: Orange, CA
Master’s Degree in Computer Science or any Engineering is required.
Mail resumes: Attn: HR, Ashunya Investment Group Inc. 642 N. Eckhoff St. Orange, CA 92868.