technical architect - software (NOC 21231)- Charter Job

Position: technical architect - software
Employer details Charter
Job details
• Location: 5700 1 St SW #134Calgary, ABT2H 3A9
• Workplace information On site
• Salary: $135,000 annually / 40 hours per Week
• Terms of employment Permanent employment: Full time
• Day, Evening, Morning
• Starts as soon as possible
• Benefits: Health benefits
• vacancies 1 vacancy
• Source Job Bank #3162045
Overview
Languages
English
Education
• Bachelor's degree
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
Business Execution
• Partner with Sales and Presales team members in identifying and scoping
opportunities.
• Provide technical leadership and mentorship across Service Delivery teams, delivering
on customer business outcomes with high quality and satisfaction.
• Attend RFP Go/No-Go meetings when services are specified. Provide technical
commentary and opinion to allow the team to come to a consensus decision.
• Statement of Work, Tech and Field Assist, and other documentation creation, often
directly, other times in conjunction with other team members.
• Contribute to RFP responses where expertise is applicable or work to identify the
necessary technical resources to support the response.
• Provide support to pre-sales engineers on opportunities when subject matter expertise
is required.
• Work across Charter to develop and implement best practices required to efficiently
deliver quality solutions in a repeatable fashion. This includes, but not necessarily
limited to:
o Standard Operating Procedures (SOPs)
o Design reference practices
o Templates – configuration, test plans, migration plans etc.
o Design As-Build documentation
o Gather Info templates to allow more effective pre-sales engagements.
o Customer play/run books.
• Understand and adopt applicable performance metrics, such as billable utilization
targets, and strive to align the team to meet or exceed business goals and objectives
set by management.
• Collaborate with the Service Delivery Leadership team to help identify gaps,
challenges and issues/problems that add risk to Charter and our customers. Carry out
any/all identified activities within the team in alignment with management directives.
Technical Delivery
• Lead Delivery engagements as a ‘Technical Prime’ within projects of varying size,
complexities and across multiple vendor and technology platforms
• Be a Subject Matter Expert within the Charter community on specific technologies and solutions, bringing expertise within the broader technical teams and adjacent
business units.
• Support the Charter Sales community, helping to develop new opportunities with
customers by bringing technology experience and leadership to pre-sales meetings,
services specification, and the writing of Statements of Work and other
documents/artifacts.
• Contribute to RFP responses when relevant to your subject matter expertise, including
Go/No-Go discussions/decisions, technical writing, and services estimates/specification.

Team/People Engagement
• Promote a team environment which aligns with overall Charter’s strategic framework.
• Contribute to development of technical team members.
o Act as a technical coach to assist in growth, performance, and fulfillment,
helping to ensure that personal goals are in close alignment with Charter
needs.
o Participate in mid-year and year-end reviews of technical team members.
o Educate the Delivery teams on emerging technologies and capabilities.
o Conduct cross team technical training.
o Lead new solution implementation, document and training of other team
members.
• Provide guidance to the various Sales Engineers who may be aligned to customers
that fall within the assigned market segment or Delivery Business Units.
• Attend team planning meetings associated to the work assigned. Provide support to
the Project Managers and the other technical team members.
• Attend project status meetings (internal or external) with focus on the customer,
ensuring proper tracking against budget and schedule.
• Adopt, document and leverage tools and defined processes, setting a high standard
and example for others to follow.
• Promote technical growth within the team by identifying shadowing opportunities
between peers, attending partner-led workshops and courses, and striving to obtain
certifications that are in line with Charter needs.
• Assist in onboarding new team members, collaborating with People and Culture and
management to offer training on tools, processes and key techniques that lead to
success.
• Establish and maintain strong relationships with vendors, distributors, and end
customers.
Additional information
Personal suitability
• Efficient interpersonal skills
• Initiative
• Team player
• Analytical
• Proactive
• Quick learner
Benefits
Health benefits
• Dental plan
• Disability benefits
• Health care plan
How to apply
By email
[email protected]