Team Training Specialist Job

As an international chain restaurant brand, TAI ER places strong emphasis on consistent service quality, standardized operating procedures, staff training, and customer dining experience. We are seeking a qualified Team Training Specialist to support the restaurant’s internal training system, staff development, service procedures, and operational improvement.
Job Title: Team Training Specialist
Company Name: TAI ER Suancai & Fish
Job Location: 4940 Number 3 Rd #101, Richmond, BC V6X 2C7
Vacancy: 1
Job Type: Full-time, Permanent
Hours:40 hours per week
Wage:$48 per hour
Job Duties:
• Understand TAI ER’s brand standards, service procedures, operational requirements, and customer experience expectations, and analyze the restaurant’s managerial methods, staff training practices, internal procedures, and operational workflows to ensure they meet TAI ER’s brand standards and operational requirements;
• Assess the efficiency and effectiveness of current training policies, onboarding procedures, staff communication methods, service procedures, and workflow systems;
• Participate in the design, development, and improvement of structured training systems for restaurant staff and management personnel;
• Advise management on improvements to staff training policies, service quality control, internal communication procedures, workflow coordination, and operational efficiency;
• Provide guidance and support to restaurant managers, supervisors, and staff regarding service standards, staff performance, customer service quality, and operational procedures;
• Review staff training outcomes, workflow issues, employee feedback, customer service feedback, and operational challenges to support continuous improvement;
• Prepare training reports, assessment summaries, implementation plans, and recommendations for management review;
• Coordinate with restaurant managers, supervisors, head office staff, and operational teams to implement approved training systems and service improvement measures.

Employment Requirements:
• A bachelor’s degree or college diploma in business administration, management, hospitality management or a related field is required;
• At least one year of experience in team training, staff development, business analysis, or process improvement is required;
• Experience in restaurant service standards, staff onboarding, training system development, and operational procedure improvement is an asset;
• Strong analytical, communication, organizational, training, and problem-solving skills are required;
• Ability to assess training needs, analyze operational procedures, prepare reports, and provide practical recommendations to management is required;
• Ability to work independently and coordinate with restaurant managers, supervisors, and restaurant staff is required.

How to Apply
Due to the busy nature of our restaurant operations, we are only accepting applications by email. Please do not apply in person or by phone.
Interested candidates should send their resume and cover letter by email to: [email protected].
Only qualified candidates will be contacted for an interview. TAI ER Suancai & Fish is an equal opportunity employer and welcomes applications from all qualified candidates.

About us TAI ER was founded in 2015, as a Sichuan cuisine brand specializing in Suancai & Fish. In the early beginnings, the owner was so focused on cooking but forgot to open the restaurant door and had not even named the restaurant. His customers joked around and called him “TAI ER” (which means too silly with a loving connotation). The owner loved it and named the restaurant "TAI ER". TAI ER has grown to over 500 outlets worldwide, with its main base in China and expansions into Singapore, Canada, the United States, Malaysia, Thailand, Indonesia, and more.