Supervisor - Supply Chain Job

Job Inputs:

• Supervise and coordinate activities of the Supply Chain team and provide guidance, support, and direction to ensure efficient operations within the department.
• Act as liaison between internal departments and external stakeholders to facilitate effective communication and ensure order expectations are met.
• Develop and maintain efficient processes for post-order activities, including order confirmation, scheduling, and logistics coordination.
• Monitor vendor partner performance; identify concerns and implement corrective actions to ensure streamlined continuity of service.
• Proactively address client concerns and provide solutions to improve their experience and ensure service satisfaction.
• Ensure compliance with state licensing and registration requirements and regulations.
• Perform all other duties and special projects as assigned.

Education and/or Training:

• Bachelor’s degree in Supply Chain Management, Logistics or a related field or equivalent work experience
• Additional education, certifications, or other distinctions are a plus
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
• Proficient in analytical applications like Power BI and Business objects is preferred, but not required

Relevant Work Experience:

• 3-5 years’ experience in supply chain management, logistics or a related area as an individual contributor
• Prior fleet management, automotive industry, or transportation logistics experience preferred
• Breadth and depth of expertise in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department
• Reviewing and improving processes, methods, and tools to increase efficiency and accuracy

Planning/Organizing/Managerial Knowledge:

• Supervises a group of primarily para-professional level staff
• Makes day-to-day decisions within or for a group/small department
• Has some authority for personnel actions

• Excellent organizational skills and attention to detail
• Excellent time management skills, with a proven ability to meet deadlines
  • Plans and prioritizes work efficiently and effectively, delegating when appropriate
• Strong leadership skills
  • Keeps purpose front and center as they make daily decisions
  • Understands how team’s work ties in with the organization’s vision and purpose
  • Follows efforts through to completion
• Applies management expertise to improve efficiency and accomplish operational objectives within own area of responsibility or department
  • Manages team goals, metrics, KPI's, work volume
  • Sets priorities for employees to meet daily deadlines; develops plans to meet short-term objectives
  • Removes obstacles that impede progress and goal attainment
  • Effectively manages change within their team (transitions, new hires, promotions)
  • Identifies and removes barriers to effective teamwork
  • Sets challenges to encourage learning; treats failure as an opportunity to learn
  • Takes action quickly when performance is not meeting expectations
• Adjusts quickly to new or changing work environment
• Works within budgetary/financial objectives set by management
• Identifies and resolves operational problems using defined processes, expertise and judgement

  Partners with other internal departments in an effort to find short term solutions for our customers and long term operational efficiencies

• Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager

Communicating & Influencing Skills:

• Excellent verbal and written communication skills.
  • Responsible and accountable for the communication process
  • Able to clearly articulate the company’s vision for the future
  • Sets clear and agreed upon performance objectives and standards
• Excellent interpersonal and customer service skills.
  • Actively solicit feedback; share and address; adjust plans as necessary; follow through
  • Recognize and reward the contributions of team members
  • Promote camaraderie among team members
  • Help people see the role they can play in supporting the advancement of the vision and purpose
• Effectively coaches, gives performance feedback and provides development opportunities within own area of responsibility or department
  • Regular and frequent engagement in face-to-face communication
  • Provides timely and clear, positive and constructive developmental feedback
  • Shows a genuine interest in the career goals and development of direct reports
  • Promotes the implementation of development plans for all employees and supports training goals
• Interprets customer needs and assesses requirements to meet needs

Outputs:

• Identify opportunities for process improvement within the supply chain department and implement initiatives to streamline operations.
• Strengthen relationships with key suppliers and vendors to ensure reliable and collaborative partnerships and improved process flow.
• Foster a collaborative and accountable culture within the supply chain team and actively provide coaching, guidance, and development to enhance team member’s skills and capabilities.
• Enhance client satisfaction by establishing systems and performing timely follow-up and problem resolution to support an overall positive client experience.

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