Supervisor - Insurance and Subrogation Job

Job Inputs:

• Provide leadership, development, and strategic direction to a team of Subrogation Specialists
• Manage collection on about 5,000-10,000 subrogation claims per year
• Prepares and reviews monthly, quarterly, and annual subrogation and claim reports
• Present program to prospects and customers
• Ensure team stays up to date on relevant insurance changes in the marketplace
• Vendor management to ensure we are using the best 3rd parties
• Prepare monthly individual contributor KPI’s for discussion and review in monthly employee 1 on 1 development meetings
• Handles client issues as needed
• Perform all other duties and special projects as assigned

Education and/or Training:

• Bachelor’s degree in a related field or equivalent work experience
• Additional education, certifications, or other distinctions are a plus
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
• Knowledge of SAP Business Objects preferred

Relevant Work Experience:

• 3-5 years’ experience in related area as an individual contributor
• Breadth and depth of expertise in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department
• Reviewing and improving processes, methods, and tools to increase efficiency and accuracy
• Collision repair, insurance industry, collections, or financial experience is preferred.
• Previous supervisory experience is preferred.

Planning/Organizing/Managerial Knowledge:

• Supervises a group of primarily para-professional level staff
• Makes day-to-day decisions within or for a group/small department
• Has some authority for personnel actions

• Excellent organizational skills and attention to detail
• Excellent time management skills, with a proven ability to meet deadlines
  • Plans and prioritizes work efficiently and effectively, delegating when appropriate
• Strong leadership skills
  • Keeps purpose front and center as they make daily decisions
  • Understands how team’s work ties in with the organization’s vision and purpose
  • Follows efforts through to completion
• Applies management expertise to improve efficiency and accomplish operational objectives within own area of responsibility or department
  • Manages team goals, metrics, KPI's, work volume
  • Sets priorities for employees to meet daily deadlines; develops plans to meet short-term objectives
  • Removes obstacles that impede progress and goal attainment
  • Effectively manages change within their team (transitions, new hires, promotions)
  • Identifies and removes barriers to effective teamwork
  • Sets challenges to encourage learning; treats failure as an opportunity to learn
  • Takes action quickly when performance is not meeting expectations
• Adjusts quickly to new or changing work environment
• Works within budgetary/financial objectives set by management
• Identifies and resolves operational problems using defined processes, expertise and judgement
• Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager

Communicating & Influencing Skills:

• Excellent verbal and written communication skills.
  • Responsible and accountable for the communication process
  • Able to clearly articulate the company’s vision for the future
  • Sets clear and agreed upon performance objectives and standards
• Excellent interpersonal and customer service skills.
  • Actively solicit feedback; share and address; adjust plans as necessary; follow through
  • Recognize and reward the contributions of team members
  • Promote camaraderie among team members
  • Help people see the role they can play in supporting the advancement of the vision and purpose
• Effectively coaches, gives performance feedback and provides development opportunities within own area of responsibility or department
  • Regular and frequent engagement in face-to-face communication
  • Provides timely and clear, positive and constructive developmental feedback
  • Shows a genuine interest in the career goals and development of direct reports
  • Promotes the implementation of development plans for all employees and supports training goals
• Interprets customer needs and assesses requirements to meet needs

Outputs:

• Ensure timely follow up by subrogation team with legal, law firms, third parties and insurance companies.
• Ensure the maximum return on each claim submitted, of which ARI receives a percentage as revenue.
• Grow participation in the Arbitration Forum case hearing effort, to align with Arbitration Forum expectations.
• Ensuring state requirements are updated and we are targeting state maximums for collections

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