Store Manager - Retail Job

Fraser Valley Wireless is seeking an experienced Retail Store Manager – Wireless Telecommunications to oversee daily operations of its Rogers-authorized retail location at 918 Broadway West Vancouver. The position requires specialized experience in the wireless/telecommunications industry, including mobile device sales, service activations, plan management, and use of carrier systems such as Rogers. The Store Manager will be responsible for driving sales performance, supervising staff, and ensuring compliance with carrier standards and retail operations.

Key Responsibilities:

Direct, control, and evaluate daily operations of a wireless retail store offering Rogers/Shaw products and services
Supervise and manage retail sales associates, including scheduling, training, and performance management
Monitor and achieve store sales targets, activations, upgrades, and key performance indicators (KPIs) set by Rogers
Oversee wireless service activations, number porting, device upgrades, and customer account management using Rogers system
Ensure staff are trained in wireless products, rate plans, promotions, and compliance requirements
Analyze sales reports, market trends, and competitor activities within the telecommunications sector
Manage inventory of mobile devices, SIM cards, and accessories, ensuring accurate stock levels and loss prevention
Implement promotional campaigns, pricing strategies, and sales initiatives in line with Rogers guidelines
Resolve escalated customer issues related to billing, device functionality, and service activation
Ensure compliance with carrier policies, privacy regulations, and retail operational standards
Recruit, hire, and train staff with a focus on wireless sales and customer service excellence
Monitor store financial performance, including revenue, expenses, and profitability targets

Supervision

Supervise and coordinate the activities of 3–4 retail sales associates

Computer and Technology Knowledge
Rogers (asset)
Point of Sale (POS) systems
Inventory management systems
Microsoft Office (Excel, Outlook)
Basic reporting and sales tracking tools

Area of Specialization:

Retail sales and operations in wireless telecommunications, including mobile devices, accessories, service plans, activations, and upgrades under a Rogers authorized dealership environment.

Work Conditions:
Fast-paced, target-driven retail environment
Ability to work under pressure and meet sales targets
Combination of standing, walking, and computer-based tasks
Handling customer escalations and operational deadlines

Employment Requirements:
Completion of secondary school (post-secondary education is an asset)
Minimum 2–3 years of experience in the wireless/telecommunications retail industry
Proven experience in retail management, staff supervision, and sales target achievement
Hands-on experience with carrier systems (e.g., Rogers) is strongly preferred
Strong leadership, communication, and organizational skills

Benefits:
Health benefits
Health care plan

How to apply:
by email: [email protected]

Health/Dental Benefits