Steward Job

Position Description

Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the only hotel connected to the Mall of America.

As a Steward, your responsibilities include:

1. Maintaining the cleanliness of the food and beverage operations:

• Sweeping and mopping the entire kitchen, dish areas, restaurant line, and Banquet Pantry areas, and walk-in coolers

• Washing and clearing counters, shelves, and queens

• Washing dish area and kitchen mats

• Assisting the cafeteria attendant and cooks with set-up and breakdown and cleanliness of cafeteria

• Monitoring trash and recycling levels in all areas, removing when needed

• Washing pots and pans and returning them to their proper place after cleaning

• Scrubbing kettles, skillets, and all floor drains

• Following all safety and security procedures

2. Maintaining supply of clean china, glassware, silver, etc. for all hotel outlets:

• Cleaning china, silverware, and glassware by operating dish machine or by hand as needed

• Placing bus pans in cook's line; cleans dirty dishes as needed

• Keeping cook line well stocked with china/hot plates and sauté pans

• Keeping glassware organized at all times, storing dishware in the proper location

• Polishing all silver when needed

• Emptying all dirty dishware in the employee cafeteria, washing and returning to the proper location

• Assisting in the breakdown of banquet functions; washing dishes from functions

3. Working as a team member to maintain a pleasant work environment:

• Maintaining a positive inter-departmental relationship through the hotel and with outside vendors

• Following the Carlson Attendance Policy

• Reporting to work dressed according to Carlson Grooming Standards

4. Creating 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations:

• Giving personal attention, taking personal responsibility and using teamwork when providing guest service

• Listening, apologizing with empathy, finding a solution and following through when resolving guest problems

• Providing Yes I Can! genuine hospitality and teamwork on an ongoing basis

• Assuming the responsibility to notice when the guest is not satisfied and using your best judgment as to when it is appropriate to use the 100% Guest Satisfaction

5. Performing other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our guests

REQUIREMENTS:

• High School Diploma or equivalent required

• Experience in similar position within an upscale restaurant environment is preferred

• Excellent attention to detail

• Must possess the ability to handle multiple tasks

• Excellent communication and interpersonal skills

• Must possess a team spirited attitude and a willingness to help

• Ability to effectively communicate with department managers, team members and guests

• Ability to retain and give general hotel information

PHYSICAL DEMANDS:

• Ability to lift and carry up to 50 pounds

• Ability to stand for long periods of time

• Ability to hear with 100% accuracy

• Ability to exert well paced mobility for an eight (8) hour shift

Brand
Radisson Blu

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.