Sr. Service Specialist Job

Please Apply here: https://ehnn.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/117843/?utm_medium=jobspider

Overview:

The Senior Service Specialist is responsible for maintaining excellence in customer service and for maintaining operational compliance and adherence to SOPs. This position is the primary contact for customers and tradespeople and is responsible to deliver on their needs through effective order fulfilment.

Location: Tempe, AZ

Responsibilities:

Play an active role in driving gross margin through effective management of pay and bill rates
Fill customer requests in a timely manner
Handle customer and tradesperson complaints quickly to resolve issues
Provide regular coaching to tradespeople to include proper safety procedures
In conjunction with the Assistant Manager, analyze customer and tradesperson experience data to improve retention rates
Ensure all information in the system of all contacts is accurate and up to date, to include both tradespeople and customers
Build and maintain tradesperson engagement through ongoing phone, text, and email communication
Build and maintain customer engagement to further penetrate and develop business, including skill marketing calls (SMA) and quality assurance calls (QAP)
Responsible for implementation of QAP, order fulfillment, payroll, update and maintain hard/electronic files, I-9/E-Verify
Collaborate with local recruiters and account managers to grow assigned tradespeople working in the markets
Perform additional responsibilities as required
Qualifications:

High School diploma or equivalent
2 years’ experience in customer service, recruiting and/or inside sales preferred
Construction industry knowledge and/or experience preferred
People person, able to provide excellent customer service
Quick decision-making and problem-solving abilities
Excellent time management
Strong attention to detail and ability to manage multiple tasks simultaneously and meet deadlines under pressure
Strong written and verbal communication skills
Confident, proactive and willing to take on workplace challenges
Great listening skills and able to take direction from individuals in higher-level positions
Proficient in Microsoft Office: Word, Excel, PowerPoint, Outlook
Experience using SalesForce a plus
Bilingual language skills a plus
OSHA 10 preferred
Salary Range: $20.00 - $23.00 per hour, depending on experience and geographic location.
Please note that actual compensation offered may vary based on local pay requirements, and will meet or exceed state-specific minimum wage or salary thresholds.

Benefits and Well-Being:

We offer a competitive benefits package, including 6 paid holidays, 1 paid floating holiday and up to 15 days of Paid Time Off per year, Medical/Dental/Vision insurance, Company-matching 401(k) and Employee Stock Purchase Program, in addition to other programs and perks. More details about our benefits can be found here.

Physical and Work Requirements:

Branch work environment with frequent customer interaction, constantly operating a computer, phone, and other office equipment. Employees are frequently required to stand, walk, sit, talk, and/or hear for long periods of time. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move 25 pounds, and occasionally lift and/or move 50 pounds.

TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available upon request for candidates taking part in the application or interview process. If you require disability-related accommodation during the application or interview process, please contact your Recruiter directly, Employee Relations at [email protected], or 1-800-610-8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the application or interview process to ensure that the accommodation provided takes into account the applicant’s individual accessibility needs.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.