Specialist – Expert Job
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Employer: vTech Solution Inc
SpiderID: 14239616
Location: North Carolina - NC, North Carolina
Posted: 9/15/2026
Wage:
Priority Review Date: 10/15/2026
Job Code / NOC / SOC: 20005
Category: Information Technology
Job Description:
Job Summary
We are seeking an Expert Specialist to support the Client Services Team in Edenton and surrounding counties, addressing a high volume of Service Desk requests, hardware installations, and customer software support. This role requires deep technical expertise, mentorship of junior staff, and ownership of incidents end-to-end, with strong customer-relationship management.
Key Responsibilities
• Evaluate assigned IT incident/problem tickets to prioritize and assess business impact
• Take ownership of customer problems and resolve incidents with urgency
• Communicate progress to customers, Support Specialists, and Service Desk via call tracking system
• Serve as a technical resource, mentoring other technicians on complex issues
• Install and image new computers, load software, and deploy new business applications
• Install and configure network printers and other peripherals
• Manage user data and profile migration during computer replacements
• Track emerging technology trends and recommend solutions
• Collaborate with Data Center Operations on file storage, network reservations, data restores, and account management (AD, email, NCID, Citrix, etc.)
• Work with application development and network infrastructure teams to diagnose customer-level issues
• Lead projects, direct the work of others, and report status to management
• Create and maintain documentation of processes/procedures, reviewed annually
• Adhere to DOT/ITS security policies and safeguard data per IT Security Office standards
Required Skills & Certifications
• 7 years' experience with diverse computer hardware, software, peripherals, and networking protocols/communications
• 7 years' experience installing/imaging computers and loading software for customers
• 7 years' experience installing network printers and peripherals
• 7 years' experience migrating user data and profiles
• 7 years' experience documenting technical field support processes
• 7 years' experience with ServiceNow call tracking system
• Willingness to travel to Edenton and surrounding counties
Scheduling
• Work Location: Onsite
• Duration: 11 Months
• Interview Type: Webcam or In-Person
We are seeking an Expert Specialist to support the Client Services Team in Edenton and surrounding counties, addressing a high volume of Service Desk requests, hardware installations, and customer software support. This role requires deep technical expertise, mentorship of junior staff, and ownership of incidents end-to-end, with strong customer-relationship management.
Key Responsibilities
• Evaluate assigned IT incident/problem tickets to prioritize and assess business impact
• Take ownership of customer problems and resolve incidents with urgency
• Communicate progress to customers, Support Specialists, and Service Desk via call tracking system
• Serve as a technical resource, mentoring other technicians on complex issues
• Install and image new computers, load software, and deploy new business applications
• Install and configure network printers and other peripherals
• Manage user data and profile migration during computer replacements
• Track emerging technology trends and recommend solutions
• Collaborate with Data Center Operations on file storage, network reservations, data restores, and account management (AD, email, NCID, Citrix, etc.)
• Work with application development and network infrastructure teams to diagnose customer-level issues
• Lead projects, direct the work of others, and report status to management
• Create and maintain documentation of processes/procedures, reviewed annually
• Adhere to DOT/ITS security policies and safeguard data per IT Security Office standards
Required Skills & Certifications
• 7 years' experience with diverse computer hardware, software, peripherals, and networking protocols/communications
• 7 years' experience installing/imaging computers and loading software for customers
• 7 years' experience installing network printers and peripherals
• 7 years' experience migrating user data and profiles
• 7 years' experience documenting technical field support processes
• 7 years' experience with ServiceNow call tracking system
• Willingness to travel to Edenton and surrounding counties
Scheduling
• Work Location: Onsite
• Duration: 11 Months
• Interview Type: Webcam or In-Person
Contact Information:
| Contact Name: vTech Solution Inc | Type: |
| Company: vTech Solution Inc | |
| Web Site: https://www.vtechsolution.com/ | |