Specialist Commercial Service Center-7 Job

Position Description


Key Responsibilities

• Creates and maintains existing databases to ensure rate integrity, hotel descriptive information and policies are accurate in all channels of distribution


• Maintains complete understanding of all global distribution means available to Carlson Hotels and brands


• Completes rate loading processes in all systems according to contractual requirements and acceptance lists


• Fosters strong relationships via timely and accurate communication with hotel management team to ensure their content, rates and policies are accurately reflected


• Research companies for validity to create and maintain Preferred Corporate Rate Management System and Club Carlson for Business enrollments


• Create and maintain electronic certificate offers


• Provides problem resolution and support of the Look To Book program including serving as a help desk to facilitate booking process, providing customer service and technical support to travel agents and hotel staff

Qualifications: Knowledge, Skills & Abilities

• High School Diploma or Equivalent work experience


• Excellent written and oral communication skills


• Attention to Detail


• Strong organizational skills


• Proficiency in Microsoft Office


• In depth knowledge of GDS, booking channels and travel industry, preferred

Brand
Reservations

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.