Site Support Technician Job

Title: Site Support Technician

Function: IT

Department: HUB



Reports to: US IT Support Manager

Direct Reports: None

Overall Job Function: Responsible for hands-on support to end users. Perform hands-on
troubleshooting on malfunction software, hardware, perform local installations and adjustments and hand out office equipment when an end user issue can't be solved by the Service Desk. Serve as the face of the Service Desk and is the support resource in the field.

Job Responsibility including but not limited to:
• Troubleshooting and diagnosing a range of user problems for example PC hardware/software and equipment in meeting rooms
• Installing and upgrading tech products
• Serves as the link between centrally located support (e.g., Service Desk) and the local site
• Configure and hand out office equipment
• Keep configuration and asset information up to date
• Must maintain a functional knowledge of Basic ITIL and tool administration and reporting (preferably Service Now)
• Serve as the site expert on common office equipment and technology such as printers, PC/laptops, LAN, Wi-Fi, screens and telephones

Financial Accountability: None

Minimum Candidate Qualifications:
• BS Degree or 3-5 years of equivalent retail experience in IT
• CompTIA's A+ preferred
• HDI's soft skills preferred
• Microsoft's MCDST Certification preferred

Competencies:
• Proficient in Windows and Mac operating systems
• Ability to coordinate with vendors and internal staff
• Exceptional Analytical skills
• Active Listener and good Communicator
• Ability to multi-task and handle many different situations/and people parallel
• Ability to assess Customer Support Needs
• Ability to prioritize with excellent time management skills
• Flexibility to work nights and weekends as needed
• Required domestic travel up to 20% of time and International travel occasionally

Job Status: Hourly, Non-Exempt

EEOC Code: PRO