Showroom Customer Service Representative Job

Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative. If you have a love of meeting people and providing phenomenal customer service coupled with an interest in contributing directly to the bottom line of a multi-billion-dollar organization, this is the position for you!

Hours: Tuesdays - Saturdays 8:00AM to 5:PM and Saturdays 9:30AM -5:00PM

Payrate: This is a commission eligible role. The estimated total compensation range is $45,000 - $52,000annually.

Responsibilities:
Assist customers on the showroom floor
Strive to increase knowledge of entire product offering
Support efforts of Outside Sales Associates
Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer’s needs are being met.
Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.
Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.

Requirements:
A college degree, or working towards a degree is helpful for this position, but comparable industry knowledge and experience would also be considered
0-3 years of prior customer service experience preferred
Sales experience is highly recommended and preferred
A successful associate will be results oriented, , able to meet goals, build relationships, and enjoy a team environment
Excellent communication, time management and organizational skills
Cheerful personality for phone/in-person sales
Ambition to succeed
General digital literacy
Self-Motivator
Ability to multi-task
Passion, courtesy and articulation
Ability to learn quickly
Service minded, ambitious and congenial

Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave

Ferguson is North America’s leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry’s most extensive portfolio of products. From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers’ complex projects simple, successful, and sustainable.