Showroom Customer Service Representative Job

Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative. If you have a love of meeting people and providing phenomenal customer service coupled with an interest in contributing directly to the bottom line of a multi-billion-dollar organization, this is the position for you!

Hours:Tuesday to Friday 8am-5pm and Saturday 8am-5pm

This is a commission eligible role. The estimated total compensation range is $50,000- $65,000annually.

Responsibilities:
Assist customers on the showroom floor
Strive to increase knowledge of entire product offering
Support efforts of Outside Sales Associates
Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer’s needs are being met.
Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.
Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.

Requirements:
0-3 years of prior customer service experience preferred
Knowledge of plumbing fixtures, lighting, and appliances preferred
Results oriented, able to meet goals, build relationships, and enjoy a team environment
Excellent communication for phone/in-person sales, time management and organizational skills
Ambition to succeed and self-motivated
General digital literacy
Ability to multi-task
Passion for customer service
Ability to learn quickly

Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance

Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.