Shipping & Receiving Specialist Job

DESCRIPTION/RESPONSIBILITIES:
Job Description Summary

Supports all shipping and receiving functions of Redstone Federal Credit Union, by providing efficient and effective service for internal customers to ensure continued success for all business units. Ensures proper receipt and tracking of items and delivery to the applicable person or department. Coordinates items to be shipped with business owner and ensures items are packaged and prepared appropriately and are ready for collection by the relevant shipping vendor. May assist with other tasks within the Fulfillment Center.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Works on a team to ensure the routing and delivery of all incoming and outgoing mail, office supplies and other deliveries for the Credit Union effectively and efficiently, on a daily basis.
* Manages shipment and receipt of all inbound and outbound packages and shipments, working efficiently and effectively to ensure great customer service to both internal customers and external service providers.
* Collaborates with business owners regarding items to be shipped, prepared shipments appropriately to ensure proper packaging, tracking and shipment method and partner is utilized..
* Provides thorough inspection of received goods, comparing to provided records, and document receipts in Workday prior to delivery to internal customers.
* Identifies receipt of damaged shipments or discrepancies and escalates as appropriate.
* Works with procurement to track remaining items on partial shipments, returns for damaged goods, and issues that arise with items delivered.
* Manages time effectively to provide same day delivery to internal customers whenever possible.
* Maintains a clean, neat and member-ready receiving area and stages shipping supplies as necessary in order to maintain production readiness.
* Assists in departmental metric tracking for assigned tasks; performs data entry to prepare a variety of standard materials, documents and reports; updates computer records and databases; completes and processes standard forms related to areas of responsibility.
* Maintains records of work performed; documents and processes departmental work, including but not limited to; verifying for accuracy and completeness, performing research, scanning and filing documents and other materials, maintains stock and postage levels for the department and the Credit Union.
* Operates computers, scanners, copiers, optical imaging, mail and other related standard office and processing equipment.
* Complies with all security and audit procedures as required by procedures and policy in order to protect member information that may pass through the department.

Company Wide Expectations

* Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.
* Delivers friendly, caring service to internal and external members.
* Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.
* Follow all physical and online security procedures and maintain strict confidentiality of all member information.
* Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.
* Works scheduled hours and maintains punctuality.
* Performs other related duties as assigned or requested.

Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.

We are proud to be a Drug-Free and Tobacco Free Workplace.

EDUCATION/EXPERIENCE

Minimum Qualifications

To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills and abilities required.

An equivalent combination of education and experience may be considered.

Education Requirements

* Required - High School or GED
* Required - Valid US driver's license

Experience Requirement

* Required - 2 Years - Shipping & Receiving related experience.
* Preferred - Experience using pallet jacks and similar equipment.

SKILLS/ABILITIES

* Effectively apply internal and external customer service practices and processes to meet quality service standards and achieve member satisfaction.
* Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member situations and develop solutions.
* Ability to retain information vital to job function during training and utilize knowledge and experience in performing job functions.
* Ability to work independently and with a team.
* Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations.
* Use correct English including spelling, grammar and punctuation.
* Set priorities and manage one’s own time effectively.
* Understand and follow written and oral instructions.

PHYSICAL DEMANDS

Physical Demands Disclaimer

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

* Constant standing, sitting, walking, bending and climbing.
* Using hands repetitively to handle, feel or operate computers and other standard office equipment.
* Reaching with hands and arms.
* Good vision, including but not limited to; close and long vision, depth perception and ability to distinguish color and shades.
* Good hearing, in regular proximity and in louder work environments including but not limited to; warning signals and operating equipment sounds.
* Lifting and carrying up to and in excess of 100 pounds.

WORK ENVIRONMENT

Work Environment Disclaimer

An employee in this job will experience the following main work environments, others not listed may also be encountered on occasion;

Work Environment
* Works in a general office environment.
* Noise level in the work environment is usually moderate.
* Occasionally exposed to moving mechanical parts and equipment.
* Occasionally exposed to outside weather conditions.
* Occasionally exposed to risk of electrical shock.