Shelter Resident Transition Service Associate Job

Purpose
The Shelter Resident Transition (SRT) Service Associate (SA) is an operational position and is assigned temporarily, typically on level 4 and above disaster relief operations (DROs). SRT Caseworkers work with shelter residents to understand their resources and transition roadblocks to help households create an individualized action plan so that they can transition from the shelter to a more sustainable living solution. This position supports the mission of the American Red Cross by helping individuals and households more quickly transition from a shelter, thus alleviating human suffering by shortening the time of their disaster-caused displacement and jumpstarting their longer-term recovery.
Responsibilities
SRT/SA-specific Responsibilities:

Steady-State SRT/SA Responsibilities (when not deployed in SRT)

Maintain an active RC Care account
Maintain familiarity with RC Care, which may include:
Participating in steady-state Recovery Planning Casework or Individual Disaster Care support
Deploy locally, including DAT responses and/or REC/CARE on Level 2 & 3 DROs
Participate in NHQ Client Care Office Hours
Practice RC Care usage in the RC Care Sandbox
Mentor other RC Care users
Participate in Regional/Chapter Mass Care exercises and workshops
Review weekly RC Care Weekly Updates & Release Notes emails
Participate in bi-annual SRT Casework RC Care Reports and Dashboards workshops
Review SRT in RC Care video in EDGE prior to deploying
Maintain familiarity with SRT casework, which may include:
Participating in steady-state Recovery Planning Casework
Participate in Bi-Monthly SRT engagement sessions
Practice SRT Services in the RC Care Sandbox
Read the monthly SRT Newsletter – Quick Looks
Teach SRT Triage Fundamentals and SRT Casework Operations courses
Mentor other caseworkers
Participate in SRT refresher sessions prior to deploying
Operational-State SRT/SA Responsibilities (when deployed in SRT)

Cultivates a trust-based relationship with each assigned household
Meets regularly (commonly every 48 hours) with assigned households to support the creation of an individualized shelter transition plan
Provides SRT Casework services equitably, including empowerment; transition planning; information; coaching; advocacy; resources & referrals; and, when needed, case conferencing and/or needs-based SRT financial assistance
Documents individual/household resources, barriers, and progression towards an identified transition plan in RC Care
As necessary:
Uses and updates the Shelter Client Information Application (SCIA), including SRT Triage, Demographics, and more
Completes RC Care Intake
Ensures Immediate Assistance eligible households receive funds, when disbursed
Works in collaboration with other activities at the shelter site, including shelter workers, Disaster Health Services, Disaster Mental Health, Disaster Spiritual Care, and more

General Responsibilities for all Service Associates:

Ensure work is carried out in alignment with our fundamental principles and within established guidelines
Maintain flexibility in a continuously changing environment in which work priorities may change frequently
Participate in all required meetings and review and complete daily tasks and reports
Collaborate effectively with others in a disaster environment
Efficiently handle time sensitive issues that may arise in area of responsibility
Report the status of assigned responsibilities and tasks as directed
Work independently while following the direction of the direct supervisor
Time Commitment
Regional responses: Shift work determined by the scale of the relief operation; a minimum requirement of 8-12 hours per day during the disaster relief operation for multiple, consecutive days.
Beyond Regional responses: 12-14 hour days for extended periods depending on distance. Time and length of commitment will vary by operation. Available to deploy away from your home for at least two consecutive weeks.
Volunteer Frequency
Qualifications
SRT/SA-specific Qualifications (required):

Active RC Care Account with the ability to have a Caseworker RC Care User access role when assigned to a DRO
Has a @redcross.org email address
Has a passion for and proven track-record of assisting individuals/families overcome recovery roadblocks
Ability to manage large, complex caseloads
Can successfully work in a remote environment
General Qualifications for all Service Associates (required):

Comfortable working independently and within a teamâ?¯
Ability to work with a broad variety of people with diverse backgrounds
Ability to have good organizational and time management skills��
Ability to listen actively and work well with othersâ?¯
Ability to function in a dynamic and stressful environmentâ?¯
Ability to appropriately involve others in managing problems and conflict���
Ability to acquire, evaluate, and report information accuratelyâ?¯
Valid Driver’s License (required for deployment out of region)â?¯
Willingness to comply with current public health and Red Cross policiesâ?¯
Refer to the Physical Capacity Grid for physical and emotional requirementsâ?¯
Development Opportunities
Red Cross promotion opportunities: Shelter Resident Transition Supervisor

Professional development opportunities: Self-awareness, implicit biases awareness, increased empathy and emotional intelligence, and development of professional boundaries

Training
See the Disaster Responder Training Requirements document for current training requirements.