ServiceNow UI/UX Designer Job
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Employer: vTech Solution Inc
SpiderID: 14243659
Location: Washington, District of Columbia
Posted: 9/22/2026
Wage:
Priority Review Date: 10/22/2026
Job Code / NOC / SOC:
Category: Information Technology
Job Description:
Job Summary:
We are seeking a ServiceNow UI/UX Designer to lead the design and enhancement of user-centered digital experience of ServiceNow platform, ensuring intuitive, accessible, and visually engaging solutions.
Key Responsibilities:
• Design end-to-end user experiences for ServiceNow modules, portals, and Workspaces (wireframes, prototypes, high-fidelity designs)
• Partner with business analysts, developers, and stakeholders to translate requirements into interface designs
• Conduct user research, usability testing, and stakeholder interviews to validate design decisions
• Build and maintain design systems, style guides, and reusable UI components per Now Design System/DC branding
• Design and configure Service Portal widgets, UI Builder pages, and Now Experience components
• Ensure designs meet Section 508/WCAG 1 AA accessibility standards
• Collaborate with developers/administrators during build and QA to preserve design fidelity
• Create/maintain UX documentation — personas, journey maps, information architecture, specs
• Present design concepts to technical and non-technical stakeholders, including leadership
• Stay current on ServiceNow releases and support change management/training documentation
Required Skills & Certifications:
• Bachelor's degree in Design, HCI, Information Systems, Computer Science, or equivalent experience (5 years)
• 5+ years: professional UI/UX design experience for enterprise software platforms
• 4+ years: hands-on ServiceNow platform design (Service Portal, UI Builder/Now Experience, Workspaces, Virtual Agent)
• Proficiency with Figma, Adobe XD, Sketch, or similar tools
• Solid understanding of user-centered design methodology (research, journey mapping, wireframing, usability testing)
• Working knowledge of HTML, CSS, and basic JavaScript
• Demonstrated accessibility design experience (Section 508/WCAG 1 AA)
• Strong enterprise UX/UI portfolio
• Excellent communication skills for presenting/defending design decisions
Preferred Skills & Certifications:
• ServiceNow certifications (CSA or CAD)
• Government/public-sector IT experience
• Familiarity with ServiceNow Now Design System component library
• Agile/Scrum experience with Jira or ServiceNow Agile Development
• Experience with public-sector procurement/security compliance (FISMA, NIST)
Scheduling:
• Location: Washington, DC
• Duration: 11 Months
We are seeking a ServiceNow UI/UX Designer to lead the design and enhancement of user-centered digital experience of ServiceNow platform, ensuring intuitive, accessible, and visually engaging solutions.
Key Responsibilities:
• Design end-to-end user experiences for ServiceNow modules, portals, and Workspaces (wireframes, prototypes, high-fidelity designs)
• Partner with business analysts, developers, and stakeholders to translate requirements into interface designs
• Conduct user research, usability testing, and stakeholder interviews to validate design decisions
• Build and maintain design systems, style guides, and reusable UI components per Now Design System/DC branding
• Design and configure Service Portal widgets, UI Builder pages, and Now Experience components
• Ensure designs meet Section 508/WCAG 1 AA accessibility standards
• Collaborate with developers/administrators during build and QA to preserve design fidelity
• Create/maintain UX documentation — personas, journey maps, information architecture, specs
• Present design concepts to technical and non-technical stakeholders, including leadership
• Stay current on ServiceNow releases and support change management/training documentation
Required Skills & Certifications:
• Bachelor's degree in Design, HCI, Information Systems, Computer Science, or equivalent experience (5 years)
• 5+ years: professional UI/UX design experience for enterprise software platforms
• 4+ years: hands-on ServiceNow platform design (Service Portal, UI Builder/Now Experience, Workspaces, Virtual Agent)
• Proficiency with Figma, Adobe XD, Sketch, or similar tools
• Solid understanding of user-centered design methodology (research, journey mapping, wireframing, usability testing)
• Working knowledge of HTML, CSS, and basic JavaScript
• Demonstrated accessibility design experience (Section 508/WCAG 1 AA)
• Strong enterprise UX/UI portfolio
• Excellent communication skills for presenting/defending design decisions
Preferred Skills & Certifications:
• ServiceNow certifications (CSA or CAD)
• Government/public-sector IT experience
• Familiarity with ServiceNow Now Design System component library
• Agile/Scrum experience with Jira or ServiceNow Agile Development
• Experience with public-sector procurement/security compliance (FISMA, NIST)
Scheduling:
• Location: Washington, DC
• Duration: 11 Months
Contact Information:
| Contact Name: vTech Solution Inc | Type: |
| Company: vTech Solution Inc | |
| Web Site: https://www.vtechsolution.com/ | |