Service Manager Job
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Employer: Whisha Specialty Coffee Distributors
SpiderID: 14115229
Location: Georgetown, Texas
Posted: 12/17/2025
Wage: $60,000.00 - $70,000
Priority Review Date: 3/17/2026
Job Code / NOC / SOC:
Category: Driving/Delivery
Job Description:
WHISHA MISSION:
To enhance and accelerate the transition of coffee from a commodity product to a specialty item.
POSITION:
Service Manager
JOB SUMMARY:
This position is responsible for maintaining the overall quality and output of Whisha’s Route Sales Representatives in the designated region. The Service Manager will be based out of the designated office but will be required to travel throughout the region supporting route coverage, training, quality assurance, and any other major customer initiatives.
Whisha is a Service based organization, and the Service Manager role is a critical component in our pursuit of continuous service excellence for our customers and suppliers. The position is also responsible for commuting within the region on average of 50% of the time. Travel is required and can be requested upon short notice.
RESPONSIBILITIES
- Provide route coverage as needed across all regions for things like staffing issues, vacation, customer launches, customer initiatives, position vacancies.
- Depending on schedule for the day, open the facility and assist with vehicle loading and supervision in the mornings in the warehouse to provide a positive cultural component and RSR touchpoint
- Carry out company quality assurance program by working closely with General Managers to monitor and report on the team’s performance.
- Review QA results with employees and provide corrective action guidance and training as necessary.
- Identify areas for improvement in service quality and work with stakeholders to implement changes.
- Lead continuous improvement initiatives to enhance service, reduce out of stocks, and drive sales.
- Monitor key performance indicators (KPIs) related to quality and drive initiatives to achieve targets.
To enhance and accelerate the transition of coffee from a commodity product to a specialty item.
POSITION:
Service Manager
JOB SUMMARY:
This position is responsible for maintaining the overall quality and output of Whisha’s Route Sales Representatives in the designated region. The Service Manager will be based out of the designated office but will be required to travel throughout the region supporting route coverage, training, quality assurance, and any other major customer initiatives.
Whisha is a Service based organization, and the Service Manager role is a critical component in our pursuit of continuous service excellence for our customers and suppliers. The position is also responsible for commuting within the region on average of 50% of the time. Travel is required and can be requested upon short notice.
RESPONSIBILITIES
- Provide route coverage as needed across all regions for things like staffing issues, vacation, customer launches, customer initiatives, position vacancies.
- Depending on schedule for the day, open the facility and assist with vehicle loading and supervision in the mornings in the warehouse to provide a positive cultural component and RSR touchpoint
- Carry out company quality assurance program by working closely with General Managers to monitor and report on the team’s performance.
- Review QA results with employees and provide corrective action guidance and training as necessary.
- Identify areas for improvement in service quality and work with stakeholders to implement changes.
- Lead continuous improvement initiatives to enhance service, reduce out of stocks, and drive sales.
- Monitor key performance indicators (KPIs) related to quality and drive initiatives to achieve targets.
Job Requirements:
- Excellent interpersonal and customer service skills.
- Ability to work independently and solve problems proactively.
- Ability to achieve results in a fast-paced environment.
- Excellent organizational skills and attention to detail.
- Retail and merchandising skills
- Must be willing to conduct physical labor and lift up to 60 lbs.
- Ability to travel up to 50% of the time within the region. Travel is on an as needed basis and can be requested on short notice.
- Strong writing skills
- Ability to work independently and solve problems proactively.
- Ability to achieve results in a fast-paced environment.
- Excellent organizational skills and attention to detail.
- Retail and merchandising skills
- Must be willing to conduct physical labor and lift up to 60 lbs.
- Ability to travel up to 50% of the time within the region. Travel is on an as needed basis and can be requested on short notice.
- Strong writing skills
Job Criteria:
Start Date: ASAP
Position Type: Full-Time Permanent
Experience:
Education:
Travel:
Vacation:
Job Benefits:
Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave
Contact Information:
| Contact Name: HR Department | Type: Employer |
| Company: Whisha Specialty Coffee Distributors |