Service Billing & Accounts Receivable Specialist Job

Position Summary
Schuler Security, Inc. is seeking a highly organized, detail-oriented, and customer-focused Service Billing & Accounts Receivable Specialist to join our growing team. This position is responsible for accurately processing service invoices, supporting accounts receivable functions, performing collections, and providing exceptional customer service while ensuring timely and accurate billing.
This position plays a critical role in maximizing company revenue by ensuring all billable labor, materials, travel, equipment, subcontractor charges, and related expenses are accurately captured, documented, and invoiced.
The ideal candidate is a motivated self-starter who thrives in a fast-paced environment, adapts well to changing priorities, and enjoys working collaboratively with office staff, technicians, project managers, and customers.
Essential Responsibilities
Responsibilities include, but are not limited to:
• Verify technician labor hours, travel time, materials and cost are in line with company policy and pricing structure.
• Ensure all required documentation, customer authorizations and billing requirements are complete prior to invoicing.
• Verify job completion and billing readiness, ensuring customer service invoices are prepared, reviewed, and processed accurately and in a timely manner.
• Research and resolve billing discrepancies by coordinating with service managers and performing account reconciliations.
• Conduct professional collections through inbound and outbound customer communications.
• Receive and process customer payments as needed.
• Prepare reports and analyze billing information using Microsoft Excel.
• Answer incoming telephone calls and provide administrative support as needed.
• Assist with month-end billing and accounting activities.
• Maintain organized electronic and paper filing systems.
• Recommend process improvements that increase billing accuracy, efficiency, and cash flow.
• Perform additional administrative and accounting duties as assigned.

Qualifications
• High school diploma or equivalent required; Associate degree in Business, Accounting, or a related field preferred.
• Minimum of two (2) years of experience in billing, accounts receivable, accounting, or office administration preferred.
• Strong proficiency in Microsoft Excel, Outlook, Word, and the Microsoft Office Suite.
• Experience using QuickBooks Enterprise preferred.
• Excellent computer, data entry, organizational, and analytical skills.
• Strong mathematical aptitude with exceptional attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Professional telephone etiquette and outstanding customer service skills.
• Ability to manage multiple priorities while maintaining accuracy in a fast-paced environment.
• Strong organizational, problem-solving, and critical-thinking skills.
• Ability to work independently while contributing as a collaborative team member.
• Dependable, adaptable, and able to respond positively to changing priorities and business demands.
Preferred Qualifications
• Experience with service-based billing is strongly preferred. Candidates should be comfortable reviewing technician work orders, verifying labor hours, travel time, materials, equipment, and purchase orders to ensure invoices are complete, accurate, and submitted in a timely manner.
• Experience in the security, fire alarm, low-voltage, electrical, HVAC, construction, or service contracting industries.
• Experience reviewing service work orders and technician time entries.
• Understanding of time-and-material billing, labor billing, preventative maintenance agreements, and service contracts.
• Experience with collections, customer account reconciliation, and accounts receivable management.
• Experience with credit card payment portals.

Background checks will be conducted in accordance with applicable federal and New Jersey law

Family-owned and trusted for nearly 40 years, Schuler Security delivers custom-designed security, smart automation, and entertainment systems for luxury homes and businesses throughout New Jersey.