Service Advisor - Lexus of Portland Job

Lexus of Portland has an outstanding opportunity for a Service Advisor to join their team!

What will you do?

Our Service Advisor is responsible for serving as a liaison between the Service Department technicians and the parts department by maintaining customer satisfaction as well as performing the following duties:

• Meet & greet customers with courtesy and efficiency

• Responsible for proving outstanding guest experience!

• Determine the course of action to take and obtain customer authorization.

• Write up service needs and give customers an accurate estimate for dollar amount and completion time of work.

• Communicate effectively with customers, to achieve satisfactory repairs, sale of necessary repair or maintenance to vehicles.

• Have knowledge of warranty and service/insurance policies.

• Keep customers informed and advise customers of the prognosis of their vehicle.

• Call customers to make appointments and answer telephones in a timely manner.

• Attend/complete required training and department meetings.

What are we looking for?

• High School Diploma and one year of related sales experience and/or training; or equivalent combination of education and experience.

• Current valid driver’s license

• Must have good reading, writing and math skills.

• Have excellent interpersonal skills and provide outstanding customer service.

• Ability to work retail hours

• Computer proficient

Total Target Compensation: starting at $70,000/annually

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