Service Advisor - Audi of Fort Washington Job

Audi Ft, Washington has an outstanding opportunity for a Service Advisor to join their team and the Holman Family!

Principal Purpose of Position:

• Prepares service estimates, sells routine maintenance/repair services and conducts follow-ups regarding unsold services and customer inquires

• Performs opening and closing responsibilities

• Schedules appointments, answers phones and collects funds for services performed

• Predicts the time needed for completion and stays in constant communication with the customer during the repair process

• Assists with the coordination of alternate transportation, rental car reservations, shuttle etc.

• Sell needed maintenance services and related parts to customers

• Identify customer requests

• Conduct a complete vehicle walk around

• Present multi-point inspection results to customers

• Recommend needed maintenance services and related parts

• Conduct a detailed active delivery of each vehicle

• Make appropriate prospecting and follow-up contacts with owners

• Provide outstanding customer service in accordance with dealership policies

• Write complete, accurate repair orders in accordance with dealership and manufacturer policies

• Provides estimated cost analysis of automotive repairs and routine maintenance.

• Provide in-depth information on original equipment manufacturer (OEM) part options

• Perform all other duties and special projects as assigned.

Education and/or Training:

• High school diploma or general education degree (GED)

• Intermediate skills in CDK or Reynolds and Reynolds software

Relevant Work Experience:

• 1 year experience working in a service advisor or express service advisor capacity

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